Inside Sales Representative - Pharmaceutical Sales

Empower is a dynamic and fast-growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. Empower takes pride in delivering a broad list of quality healthcare products at competitive prices by disrupting the antiquated pharmaceutical model. We believe in providing world class customer service to our patients, while ensuring their safety through investment in people and technology. 

Our leadership understands the basis of Empower’s success is our people. Our diverse, innovative culture is the foundation for the company’s broader perspective. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a former start-up company and a culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients.

Position Summary

The Inside Sales Group consists of highly-motivated sales representatives who are tasked with creating opportunities and acquiring new accounts by contacting clinic leads who have the authority to prescribe catalog products. The Inside Sales Representative operates from within the facility’s call-center and is trained to identify, qualify, contact, and close accounts located in territories nationwide. He or she will use their proficiency for communication to establish strong relationships with key clinical decision makers.  They will be trained to have detailed knowledge of facility processes, products, and pharmacy protocols along with being responsible for accurately communicating this information to clinics that often have questions as they establish a new pharmaceutical vendor. He or she also carries out planned campaigns designed to provide important information to existing accounts and potential accounts. 

The Inside Sales Representative is our expert product detailer and proficient communicator, helping the pharmacy optimize customer relationships while increasing account revenue potential. 

This position is a great entry point for those interested in working in healthcare such as pharmaceutical or medical devices sales. This role is eligible for base + commission. 

Responsibilities

  • Reports to the Sales Operations Manager 
  • Possesses detailed product and compounding knowledge 
  • Remains updated of new product and regulatory changes 
  • Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Converts opportunities into active accounts by presenting detailed information 
  • Establishes, develops and maintains business relationships with prospective and current healthcare providers in assigned regional territories
  • Responsible for researching and identifying new leads to enter in the CRM 
  • Updates each CRM profile with detailed and accurate information 
  • Initiates contact with inactive accounts to restart ordering
  • Expected to maintain a minimum number of outgoing communications
  • Expected to maintain a high standard of professionalism in their verbal and written communications
  • Follows established sales operating procedures and best practices 
  • Executes mass communication campaigns and maintains a follow up schedule until each lead is contacted
  • Implements planned sales strategies based on analytics and customer requests 
  • Communicates facts and never makes unvalidated claims
  • Meets all performance expectations and regularly exceeds sales goals

Knowledge & Skills

  • High integrity 
  • Customer centric
  • High intellectual curiosity 
  • Analytical and quantitative skills 
  • High adaptability in an environment with significant change and ambiguity 
  • Ability to interact effectively with diverse customers via phone and email
  • Must be able to maintain above average attendance and punctuality
  • Able to learn detailed knowledge of pharmaceutical products and specific clinical treatments
  • Accurately pronounce medical and pharmaceutical terminology
  • Excellent verbal and written communication skills
  • Must be detail oriented and possess high level of accuracy
  • Aptitude for online research. Ability to search, locate, and identify target clinic leads
  • Willingness to work collaboratively and ability to demonstrate effective teamwork 
  • Must possess problem solving skills
  • Ability to prioritize work and meet deadlines
  • Must be a self-starter and results-driven
  • Sensitivity to confidential documents and information

Qualifications 

  • Previous experience in outbound call center sales or related sales experience preferred 
  • Proficiency in Microsoft Office 
  • Experience with CRM software (ie Salesforce) 
  • Proficiency in written and verbal communications
  • Genuine interest in pharmaceutical products related to wellness, quality of life, and hormonal therapies 

Benefits

  • Health/Dental/Vision
  • Flexible Spending Account (FSA)
  • Prescription Services
  • 401(k) with company matching
  • Paid Time Off (PTO)
  • Paid Holidays
  • Potential for career growth within an expanding team and organization 

Position Type: Full time 

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