Inside Sales Representative

Empower is a dynamic and fast growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. We take immense pride in providing our patients with a broad list of health and wellness products to improve their quality of life. Empower is focused on delivering the finest quality healthcare products at competitive prices by disrupting the antiquated pharmaceutical model. We believe in providing world class customer service and delivery processes to our patients, while ensuring their safety through investing in our people and the latest technologies.

Our leadership understands that the basis of a great company is our people. Our diverse culture is akin to a fast-paced Silicon Valley startup and is the foundation for the company’s broader perspective, to serve the needs of our patients through innovation. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a company and culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients. 

Position Summary:

The Inside Sales Group consists of highly motivated sales representatives (known as Clinic Liaisons) who are tasked with creating opportunities and acquiring new accounts by contacting clinic leads who have the authority to prescribe catalog products. The Clinic Liaison operates from within the facility’s call-center and is trained to identify, qualify, contact, and close accounts located in nationwide territories. They use their proficiency for communication to establish strong relationships with key clinical decision makers. The Clinic Liaison possesses detailed knowledge of facility processes, products, and pharmacy protocols along with being responsible for accurately communicating this information to clinics that often have questions as they establish a new pharmaceutical vendor.  The Clinic Liaison also carries out planned campaigns designed to provide important information to existing accounts and potential accounts. 

The Clinic Liaison is our expert product detailer and proficient communicator, helping the pharmacy optimize customer relationships while increasing the revenue potential. 

This position is a great entry point for those interested in working in healthcare such as outside pharmaceutical or medical devices sales.

Responsibilities:
  • Reports to the Sales Operations Manager and Director of Sales 
  • Possesses detailed product and compounding knowledge 
  • Remains updated of any new product and regulatory changes 
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Convert opportunities into active accounts by presenting detailed information 
  • Establish, develop, and maintain business relationships with prospective and current healthcare providers in assigned regional territory
  • Responsible for researching and identifying new leads to enter in the CRM 
  • Updates each CRM profile with detailed and accurate information 
  • Initiate contact with inactive accounts to restart ordering
  • Expected to maintain a minimum number of high volume outgoing communications
  • Expected to maintain a high standard of professionalism in their verbal and written communications
  • Follows established sales operating procedures and best practices 
  • Executes mass communication campaigns and maintains a follow up schedule until each lead is contacted
  • Implement planned sales strategies based on analytics and customer requests 
  • Always communicates facts and never makes invalidated claims
  • Meets all performance expectations and regularly exceeds sales goals

Knowledge & Skills

  • High integrity 
  • Customer centric
  • High intellectual curiosity 
  • Analytical and quantitative skills 
  • High adaptability in an environment with significant change and ambiguity 
  • Ability to interact effectively with diverse customers via phone and email
  • Must be able to maintain above average attendance and punctuality
  • Able to learn detailed knowledge of pharmaceutical products and specific clinical treatments
  • Accurately pronounce medical and pharmaceutical terminology
  • Excellent verbal and written communication skills
  • Must be detail oriented and possess high level of accuracy
  • Aptitude for online research; Ability to search, locate, and identify target clinic leads
  • Willingness to work collaboratively and ability to demonstrate effective teamwork 
  • Must possess problem solving skill
  • Ability to prioritize work and meet deadlines
  • Must be self-starter and results-driven
  • Sensitivity to confidential documents and information

Qualifications 

  • Previous experience in outbound call center sales or related sales experience preferred 
  • Proficiency in Microsoft Office 
  • Experience with CRM software (ie Salesforce) 
  • Proficiency in written and verbal communications
  • Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies 

Benefits

  • Health/Dental/Vision
  • Flexible Spending Account (FSA)
  • Prescription Services
  • 401(k) with company matching
  • Paid Time Off (PTO)
  • Paid Holidays
  • Potential for career growth within an expanding team and organization

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