Customer Experience Associate

Role and Responsibilities:
  • Act as the face of Elysium to customers and other external stakeholders 
  • Deliver exceptional customer service through inbound phone, email and social media 
  • Strategize ways to improve our service, streamline our processes, and better serve our customers 
  • Conduct audits and analyze trends to better understand how we can improve the customer journey 
  • Think creatively about proactive methods of serving customers 
  • Channel customer insights to all areas of the business such as marketing, design, and product


What We're Looking For: 
  • You’re full of energy, optimism, poise, adaptability, grit, and sincerity 
  • You are naturally curious and question the status quo in order to redefine what’s possible 
  • You are solution-oriented: your job starts after a problem has been identified 
  • You are incredibly articulate - you love to write, read, and communicate with clarity 
  • You know how to read people and think creatively to achieve win-win outcomes 
  • You are all about follow-through. You match great intentions with great results 
  • You love to get-s#*+-done (GSD) with independence, resourcefulness, and a sense of humor
  • You have a ‘no task too small’ attitude, top-notch work ethic, and an entrepreneurial spirit

Commitment:
You are committed to the bigger picture -- changing the landscape of healthcare for good. You are eager to tackle challenges that fall outside of your role once your goals have been met.

Background and Experience:
You have continuously proven yourself academically, personally and professionally. You have previously succeeded in demanding, fast-paced, changing environments. You are customer-centric, and have demonstrated your ability to connect with people on behalf of your team or organization.

Compensation and Perks:
We offer competitive start-up rates, ownership, and direct collaboration with senior leadership team. We’ll always invest in your wellbeing and development, with stipends for education and wellness.

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