The opioid epidemic and widespread alcohol and other substance abuse continue to deeply impact communities across the country, and North Carolina has not been spared. While many individuals have substance use disorders currently, many more are misusing or experimenting with addictive substances for the first time this year. Despite the ongoing threat, only a fraction of the population has access to effective treatment. Eleanor Health is a new company that aims to build an integrated solution by expanding access to effective, whole-person treatment to drive sustained recovery. Our goal is to improve upon earlier generations of opioid and substance abuse treatment platforms to create more accessible clinic-based care that is integrated with the rest of a patient's life and care journey, and delivers superior outcomes for patients and their communities, the healthcare system, and society.
Eleanor Health will launch as a best-in-class substance use disorder care provider utilizing Medication-Assisted Therapy (MAT), behavioral health therapy, and broader wellness and social support. As a multi-site clinical provider, Eleanor will deliver accessible, evidence-based and clinically excellent care, supported by innovative technology, starting in the Charlotte area and expanding across North Carolina and beyond. Eleanor will offer patients a sustainable path to recovery by addressing behavioral and social determinants of substance abuse in tandem with medical needs.
Reporting to the Clinic Manager, the Community Recovery Partner will serve as a key member of the care team, helping patients navigate their recovery journey both inside and outside of the Eleanor Health clinic. The Community Recovery Partner is responsible for providing the support patients need to understand the Eleanor Health program, adhere to their personalized treatment plan, and access the support they need to support whole-person health and wellness. The nature of support provided will vary widely depending on an individual patient’s needs and may span logistical, financial, emotional, or social aspects of a patient’s life. The Community Recovery Partner will also serve as an essential and active member of the community - he or she will educate patients and their families, encourage them to seek treatment, and work towards SUD stigma reduction in the community. Other key activities include driving referrals to complementary care partners, encouraging visit and medication adherence, and addressing any roadblocks that may negatively impact patients.
The Community Recovery Partner will support patients through times of need, encourage their continued commitment in difficult times, and celebrate both the small and significant achievements throughout their journey. As a Community Recovery Partner, you will have a group of patients who you will get to know who live in your community; you will meet with them in their homes, neighborhoods, community organizations, and wherever is most convenient for the patients. This role will require up to 50% community-based work and require travel to patients’ homes.
The Community Recovery Partner will also serve as a key member of the Market Outreach team, both prior to the launch of clinic operations and on an ongoing basis. This team will be responsible for connecting to the local community, engaging with local organizations, and informing potential patients, caregivers, providers, and community stakeholders about Eleanor Health’s care program and impending launch.
Note that the Community Recovery Partner may be responsible for patients across multiple clinics, depending on the patient panel size.
Clinical* (Community and In-Clinic)
- Capture clinical, behavioral, and social information about the patient
- Collaborate with the care team (including therapists, Advanced Practice Practitioners, and physicians) to inform personalized patient treatment plans and adherence strategies
- Identify broader health, wellness, and social needs for patients
- Identify and proactively connect patient with specific community resources and services to address needs
- Help patients understand their personalized treatment plans, including their short term and long term activities
- Perform progress assessments at points of treatment phase advancement
- Continuously learn about substance use disorder, opioid use disorder, and the common clinical and social comorbidities for patients
*Clinical activities will be completed under the supervision of an MD or Advanced Practice Provider (APP)
- Establish trusting relationships with patients and their caregivers
- Effectively communicate the Eleanor Health model and program requirements
- Help patients understand their confidentiality rights and procedures
- Collaborate with patients to set self-identified goals, leveraging motivational interviewing techniques
- Work with patients to assess progress against their goals and identify improvement areas, leveraging motivational interviewing techniques
- Empower patients to increase their recovery capital
- Provide patients with relevant education and link patients to community resources to support their recovery journey
- Support daily operations of the clinic, including making calls to patients, assisting with front desk inquiries, performing urine drug assays, and assisting with bringing patients around the clinic
- Coordinate with external treatment facilities and support services, assisting with referrals where needed
- Proactively identify methods to improve Eleanor Health’s program based on feedback from patients, including ideas for new services to offer to certain patient populations
- Assist patients in understanding their insurance benefits
- Mission driven and motivated to join an organization that will transform the way we deliver accessible, evidence-based, and clinically excellent care in the substance use disorder space
- Strong interpersonal communication skills, written communication skills, and active listening abilities
- Highly empathetic, non-judgmental, and open-minded
- Experience in a clinical or customer service environment preferred
- Experience in a collaborative team environment
- Experience working with substance use disorder and/or opioid use disorder patients is preferred, but not required
- Familiarity with the healthcare and social support resources in the Charlotte area and North Carolina is preferred, but not required
- Community health experience is preferred, but not required
- Peer Support Specialist or Recovery Coach training and certification preferred, but not required
- Located in Charlotte or the surrounding area and able to travel to clinic sites and community organization sites on a daily basis
- A candidate who owns or leases a well-maintained automobile is preferred, but not required, for traveling to patient homes, pharmacies, and other locations in the community