About the role:
- He/she will be integrated into the CS team and will be reporting to the client (or development team) for technical topics.
- This role will not be in direct contact with customers but rather help our CS agents in their tasks, especially for implementations.
- This role will not work on the product itself but rather on:
- 3rd party integrations (integrating our clients software with the tools used by their customers)
- Customizing the software based on the customers’ needs (scripting, templating, etc.)
- Developing custom workflows with the tools available within the software
- You will be the bridge between Customer Success and Development teams (assist Customer Success team when technical questions are raised)
- Someone with technical skills capable of supporting our Customer Success team.
Technical Skills Required:
- Someone with at least 3 years experience in PHP using the following:
- With TWIG knowledge is a plus.
- Knowing Java / Tomcat is a great asset
- 3rd Party Integrations