German Customer Service Representative

German Customer Service Representative

Contract Type: 
Permanent

Key Accountabilities: 
● Answering tickets focusing on consumer products and service questions; suggesting information about other products and services.

● Tier 1 & 2 customer support

a. B2C (voice and non-voice) and B2B (non-voice)

b. B2B (voice) answering Tier 1 only and transferring Tier 2 to Airthings operators

● Maintains customer records by updating account information. Overall knowledge base and data management.

● Resolves product or service problems by clarifying the customer's complaint; inquiring on the cause of the problem; selecting and explaining the best solution to solve the problem if possible; expediting correction or adjustment; following up to ensure resolution.

Skills & Experience: 
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Documentation Skills
  • Listening
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking

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