German Customer Service Representative
● Answering tickets focusing on consumer products and service questions; suggesting information about other products and services.
● Tier 1 & 2 customer support
a. B2C (voice and non-voice) and B2B (non-voice)
b. B2B (voice) answering Tier 1 only and transferring Tier 2 to Airthings operators
● Maintains customer records by updating account information. Overall knowledge base and data management.
● Resolves product or service problems by clarifying the customer's complaint; inquiring on the cause of the problem; selecting and explaining the best solution to solve the problem if possible; expediting correction or adjustment; following up to ensure resolution.
Skills & Experience:
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Documentation Skills
- Phone Skills
- Resolving Conflict
- Analyzing Information