PT Asheville Store Associate

Position Description
The Sales Associate staff position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Lead Sales Associate to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This part-time position reports to the Manager of Retail.


Responsibilities
  • Implement strategies from manager and lead sales associate to reach monthly sales goals 
  • Be able to speak knowledgeably about every product we carry in our store
  • Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
  • Ensure the highest level of customer care, in line with East Fork’s specific service expectations
  • Promote the culture and values of the company while maintaining a positive work environment 
  • Build genuine, lasting relationships with customers via quality interpersonal interactions 
  • Serve as an extension of the brand in style, demeanor, and communication
  • Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures
  • Understand merchandising guidelines and collaborate with manager to maintain displays
  • Relay inventory/supply needs to the Manager of Retail in a timely manner
  • General organization and cleanliness of storefront and storage rooms
  • Assist manager in receiving orders
  • Follow proper security procedures to protect employees, customers, and company assets 
  • Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
  • Practice proper phone and e-mail etiquette
  • Open and close the store according to task list


Reports To
Manager of Retail


Collaborates With
Asheville Store Staff, Fulfillment and Production

Direct Reports
none

Measured Metrics and Review Schedule
Your first review will be 90 days after your start date and then an annual review. If the results of a review are unsatisfactory, more frequent reviews may be scheduled to monitor improvements. If assigned improvement goals are not reached, a warning schedule may be implemented including the possibility of termination. During each review, your performance, and the ability to achieve the following metrics will be evaluated. 

  • Consistently positive and appropriately branded customer care is provided, as shown through minimal or no customer complaints    
  • Register activities are completed accurately and drawer balances 
  • Knowledgeable about company product, selling strategies, and applicable technical aspects 
  • Remain consistently branded in style, demeanor, and communication
  • Follow all company policies and procedures
  • Storefront and storage rooms are clean and organized 
  • Proper security procedures are in place and followed to protect employees, customers, and company assets 

Estimated Weekly Hours
15 - 20 hours, Monday through Sunday

Classification
This position is part-time, non-exempt.

Pay Rate
Dependent on Experience

Qualifications
  • Positive attitude and ability to work as part of a team 
  • Excellent customer service skills 
  • Strong skill set in using technology and systems efficiently
  • Ability to multitask while maintaining a calm and collected demeanor 
  • Ability to communicate clearly and concisely both verbally and in writing  
  • Ability to problem solve 
  • Strong work ethic 
  • Ability to work a flexible schedule

Physical Demands
Extensive physical exertions which includes but are not limited to: 
  • Standing for extended periods of time 
  • Lifting of up to 50 lbs. as needed
  • Repetitive bending and arm motions

Company Overview
East Fork is located in Asheville, NC and Atlanta, GA. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.


East Fork Pottery, LLC is an Equal Employment Opportunity employer.

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