Summary
We’re Eargo and we’re on a mission to disrupt and transform the hearing health industry. We’re looking for those passionate individuals who jump out of bed in the morning dreaming of new ways to improve the lives of our customers. We’re tech geeks and dreamers. We believe that every voice is unique and every idea is worth talking about. Moreover, we believe in passion and having fun. Because it takes passion to change the world and if you have passion in what you’re doing, you naturally have fun doing it.
The Role
As a Personal Hearing Guide, you will use active listening skills and a consultative sales approach to quickly build rapport, address the client’s needs and concerns, and gain commitment to move forward with the Eargo solution - all without interacting face to face. This is an inside sales position so all (prospective) client interaction is done via the telephone by making outbound calls to warm leads. Our PHG’s provide clients with a premium experience that leaves the client feeling informed and happy. We succeed by helping people realize the benefits of hearing life to the fullest again! This position offers a no cap commission structure on top of a base salary, so you're able to reap the rewards of your efforts.
The Responsibilities
- Understand the hearing care industry and key business drivers and use this understanding to accomplish your work
- Educate and close prospective clients
- Use your persuasive negotiating skills to influence outcomes and successfully overcome prospect objections
- Develop and maintain excellent relationships with prospects
- Make 60-80 outbound calls per day to prospective clients - all client interactions happen via the telephone and not face to face
- Update the prospect interaction in Salesforce (CRM)
- Consistently achieve sales quota and help to raise the bar higher
- Develop and maintain a strong referral network of satisfied clients that refer friends and family to Eargo
- Maintain a deep understanding of the entire sales and fitting process
- Continue to learn and develop professional skills
The Qualifications
- Strong relationship building and counseling skills
- Ability to manage time well and handle multiple priorities maintaining a positive attitude and composure.
- Quickly able to embrace, learn, and apply changes and new procedures
- Previous tele-sales experience is preferred
- Previous experience in consultative sales of a complex product is a plus
- Experience with contact center phone system and Salesforce (CRM) is a plus
- Excellent verbal and written communication skills
- Proficiency with Microsoft Word and basic Excel a must
- Strong desire to work in an innovative and dynamic company
- Four-year college degree preferred
- 2+ years of B2C sales experience
Eargo is a consumer medical device company focused on innovative hearing solutions that are completely revolutionizing the hearing health industry. Eargo is an Equal Opportunity Employer. All employment is decided upon the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.