Community Success Manager

About Dwelo

Dwelo is changing the way people live and work in apartments. We are building a reliable, secure, and ever-growing smart device platform that enables apartment residents to live in a smart home and owners and managers to improve the operational efficiency of their properties. Residents in Dwelo communities can control their locks, lights, thermostats and more from their Dwelo mobile and voice apps, while managers use the web portal to reduce property-wide energy use, streamline access for maintenance workers, and limit the risk of floods and extreme temperature events. Our commitment to customer experience has helped us grow more than 20x the last three years, and we have raised more than $20M to achieve our vision. Dwelo is being installed in over 200 communities across the country from Miami to Seattle, and major companies are trying to emulate our success. What we do is new, what we do is hard, and what we do is fun - and we want you to join us!

Your Mission
Manage a portfolio of Dwelo communities and ensure their success. You will be the face of Dwelo to the community management team. Your responsibilities include training & on-boarding, running point on support issues that impact the management team, and forecasting their
installation needs. You will also be responsible for helping the communities design leasing and operating strategies to maximize the value they derive from their investment in Dwelo. Your role will be crucial in ensuring the property management team has the best possible customer experience.

Outcomes and Responsibilities
Plan and execute an on-boarding and training plan for all property team members at your communities Track community success metrics and report them regularly to the property manager Effectively guide the customer through customer support activities craft a leasing and operational strategy with the property team that maximizes the value they derive from Dwelo.

We Are Looking for...
  • A people person who quickly builds rapport
  • A strategic thinker who can anticipate opportunities & problems on behalf of our customer
  • A doer who can organize and execute a plan
  • A diplomat who can facilitate multi-stakeholder discussions

Compensation and Benefits
  • Salary of 50k-60k
  • Medical, Dental and Vision benefits
  • Paid holidays
  • Wellness Programs
  • 401k Employer Contribution
  • Unlimited vacation - Take the time you need to recharge 

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