Account Manager

Account Manager


The Account Manager will have a highly responsible, client facing role, managing and developing existing relationships with our customers. This person will be responsible for client retention and growth of existing accounts, and is ultimately accountable for client satisfaction within the organization. Duties include managing contract renewals and renegotiations and cultivating relationships at all levels of the customer's organization.


  • Accountable for client satisfaction and retention for assigned book of business
  • Manage multiple client accounts and develop strong relationships with individual day-to-day contacts within the clients' organization
  • Develop and execute long-term strategic plans based on clients' business goals and objectives
  • Leverage data to assess, diagnose and prescribe campaign optimizations to exceed client expectations
  • Extract insights from data and effectively communicate to clients' in relation to their goals and objectives
  • Coordinate day-to-day operational processes with internal teams including campaign setup, trafficking, troubleshooting and billing
  • Prepare reporting, presentations, call logs and meeting notes
  • Stay abreast of industry news, innovations, trends and best practices
  • Perform various other duties, as assigned


  • Minimum of 2 years of digital account management in digital marketing
  • Must have a strong quantitative aptitude
  • Excellent presentation skills coupled with the confidence to effectively communicate complex ideas in front of large or small audiences of varying authority (e.g. Media Buyers to Chief Marketing Officers)
  • Highly detail-oriented & strong organizational skills
  • Excellent written & verbal communication skills
  • Knowledge of ad serving technologies and/or media planning is ideal, but not required
  • Must have ability to identify and escalate new business opportunities with existing clients
  • Comfort working in a fast-paced, ever-changing environment
  • Successful multi-tasker
  • Ability to act autonomously
  • Proficient in Microsoft Office Suite, particularly in Excel & PowerPoint
  • Bachelor’s degree (Business/Economics/Advertising majors are a plus)

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