Customer Account Representative

Mesilla Valley Transportation is one of the largest privately-owned truck load carriers in the U.S. MVT is experiencing rapid growth in our El Paso TX, Laredo TX, Denver CO, and Nashville TN locations. We have an exciting and innovative culture that will give you the opportunity to build a career!

We encourage you to become part of one of the fastest growing transportation companies in the U.S. We offer dynamic and challenging opportunities to match your professional goals. If you are focused, assertive, goal-oriented individual with a strong customer service orientation. MVT is the right place for you!
 
Summary: The Customer Service Representative is responsible for monitoring freight movement orders, while maintaining contract and rapport with a customer base, and striving to achieve exceptional customer service and corporate goals within the boundaries of the company policy.
 
Duties and Responsibilities
  • Must understand fundamental concepts of operations
  • Accept load orders from customers and book them in the AS400 system
  • Schedule pickup and delivery appointments
  • Track and trace of shipments while on route.
  • Monitoring of loads to ensure proactive communication on possible issues
  • Soliciting loads when capacity is available
  • Capability to handle a variety of tasks, work at a fast pace and manage stress during busy periods.
  • Meet schedules, carry out instructions and respond timely to customer requests
  • Work with others as a team player with positive approach to problem solving
  • Must be rational, well organized, and attentive to detail
 
Minimum Qualifications
  • Strong customer service and communication skills
  • Basic knowledge of motor carrier operations and geography
  • High School Diploma or GED
  • Competent user of MS Office
  • Bi-Lingual (Spanish) a plus
 
MVT offers competitive compensation based on your experience, along with comprehensive Health and Welfare and 401k plans for full-time associates. We can’t wait to hear from you!

(E.O.E)

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