RX Agent (Pharmacy Tech, CMA, CNA)

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.

RX Agent Agent: 
In this fast-paced role, your primary responsibilities will entail communication with pharmacies. You will be assisting in the care of patients and communication with healthcare team.
 
Doctor On Demand RX Agent - Prescription Fulfillment Agent 

RX Agent:         
In this fast-paced role, your primary responsibilities will entail communication with pharmacies. You will be assisting in the care of patients and communication with healthcare team.

Member Support Agent Description:
  • A strong verbal and written communicator
  • Intermediate to advanced computer and typing skills 
  • Liaison for assisting patients with prescription fulfillment
  • Mobile phone technical assistance for patients in an effort to fulfill prescriptions
  • Able to effectively demonstrate empathy and compassion with patients
  • Strong listening, interpersonal and analytical skills
  • Comfortable multi-tasking while delivering exceptional telephonic customer service to patients 
  • Ability to work independently and remotely with minimal oversight
  • Great opportunity for an experienced Pharmacy Tech, Certified Medical Assistant, Certified Nursing Assistant, Customer Service, or Tech Support rep
  • Critical thinker with a strong solutions driven focus
  • Assertive. Will raise tough questions to leadership when he/she believes policies/rules may not be the best solution for the patient
  • Flexible and welcoming to changes in processes and/or procedures in an effort to deliver the best patient experience 
  • Experienced with handling sensitive data and situations; experienced working in healthcare
  • Extremely detail-oriented, learns quickly from errors 

Responsibilities:
  • Respond to calls, emails, and live chats from members & pharmacies regarding prescriptions and other health care coordination needs
  • Provide support to physician staff, to ensure patients obtain the appropriate care in a timely manner
  • Identify and escalate priority issues that need immediate attention via established pathways and follow up if needed
  • Assist in prescription review and Prior Authorization medication management
  • Self-motivated enough to complete tasks without being prompted
  • Willing to work flexible hours including evenings and weekends 

AVAILABLE SHIFTS:    
  • Various DAY or NIGHT shifts available, most shifts include at least 1 day on the weekend            
 
Required Experience/Skills:
  • Reside in the Minneapolis / St. Paul area
  • Medical / Clinical / Healthcare background i.e. Certified Medical Assistant, Certified Nursing Assistant,  Pharmacy Technician, or similar experience
  • Knowledge of medical terminology
  • 2+ years in a heavy phone service, call center and/or technical support environment                          
  • Exceptional telephonic customer service skills 
  • Keen listening skills, with a cheerful heart toward serving patients with compassion and empathy 
  • Strong verbal communicator
  • Analytical thought process
  • Experience working with web based computer systems
  • Ability to type 40 to 50+ WPM
  • Intermediate to advanced level computer experience
 
Preferred Experience/Skills:
  • HIPAA certified
  • Experience using a Mac and G-Suite

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