Director of Delivery

As Director of Delivery, you will make sure that Spark Digital keeps the promises we make to our clients by putting the people and resources in place to get the job done right. Your experience, compassionate leadership, and unwavering persistence will be infectious forces that inspire teams to deliver WOW-service that will keep our clients coming back to us again and again. As the manager of a large and diverse team, you will recognize the talents and weaknesses of every team member, provide mentorship, and make sure everyone has a chance to live up to their potential. You seek to constantly improve our delivery by implementing new best practices and sharing your experience with others. 

Responsibilities

Leadership
  • Sets the vision and strategy for Delivery functions within the company. 
  • Identifies and implements ways to further incentivize, train, and support employees.
  • Actively participates in the professional community to attract talent and cultivate new ideas and best practices.

Team Management
  • Nurtures talent by understanding the career goals of Delivery team members and finding opportunities for individual growth aligned with larger company goals. 
  • Manages Delivery personnel performance, behaviors, and morale, while coaching and mentoring others and building a culture of excellence 

Clients & Projects
  • Monitors Delivery team's utilization and collaboratively re/allocates managers to new projects considering client’s needs and employee’s goals/fit. 
  • Acts as primary point of escalation for delivery managers and/or clients.
  • Oversees team performance and delivery quality, including management and institutionalization of new delivery processes and practices. 
  • Analyzes existing project processes/workflows and supports managers with identifying improvement opportunities that align with client and company’s KPIs.

Recruiting & On-Boarding
  • Works with the recruiting team to identify and evaluate talent.
  • Oversees on-boarding (and off-boarding) of team members to ensure appropriate stakeholders are introduced and new team members are briefed properly.

Sales Support
  • Supports pre-sales activities personally and by identifying subject matter experts to lend their experience to pre-sales and proposal writing efforts. 
  • Collaborates with Partners and Marketing to write and tailor marketing collateral and/or involve the appropriate delivery team members.

Cross-Functional
  • Leads the definition of delivery KPIs and partners with cross-functional leaders to provide transparent reporting and insights to Partners. 
  • Ensures cross-functional engagement and coordination of internal and client-facing activities for efficient and effective use of personnel and the evolution of company practices. 
  • Collaborates with the Training team to define and create Delivery training plans based on clients' needs/trends and personnel needs/desires. 


Qualifications
  • Minimum of ten years of experience in software industry. 
  • BS or advanced degree in software engineering or equivalent professional experience.
  • Experience leading teams with different levels of experience working across multiple projects and accounts with varying levels of complexity.
  • Proven experience leading large, distributed software development teams working on complex projects.
  • Experience applying account-level strategic thinking, managing simultaneous complex projects and navigating new unproven technologies, methodologies and/or services.
  • Advanced experience managing risks with limited project clarity, involving numerous stakeholders, tight timelines and/or resources and 3rd party partners.
  • Excels at critical reasoning and decision making. 
  • Strong knowledge of Agile and SDLC concepts, practices, and techniques.
  • Excellent written and verbal communication skills (in English).
  • Obsessive focus on details and accuracy of final deliverables. 

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