Operations Program Manager

Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and cost-effective fulfillment.

We’re a group of operation gurus, engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We’re based in the heart of San Francisco and backed by a leading Silicon Valley venture capital firm. 

If you get excited thinking about joining a company on a mission to deliver products everywhere in the world within two days - we’re looking for you. 

What you'll do 
  • Be an integral part of our Operations team 
  • Be sole owner of 1 or more key initiative programs that support Deliverr’s strategic direction (e.g., buyer returns program, international shipping, hazardous item fulfillment, product kitting/prep)
  • Develop and define program scope, short and long term goals, KPIs, and outline project plan for achieving those goals
  • Lead execution on all relevant steps to develop and turn the program’s vision into reality including, where necessary:
  • sourcing external partners
  • negotiating contracts
  • conducting pilot tests
  • developing training materials
  • hiring and managing a team
  • creating budgets
  • modeling projections
  • measuring, analyzing and reporting on all KPIs to stakeholder team
  • owning any and all communication related to the program, internally and externally
  • Work closely with all Deliverr teams, including Growth, Engineering, Data Science, and Finance
  • Track learnings and best practices to contribute to Standard Operating Procedures (SOPs)
  • Help define and prioritize resolution of systemic problems, contributing directly to roadmaps for our Engineering and Growth teams

What we’re looking for 
  • 5-7 years of professional experience in Operations in either a project, program or product management role
  • Demonstrated excellence in collaboration with internal and external business partners to deliver greater operational performance, efficiency, and/or quality
  • Razor sharp analytical skills and attention to detail with extensive experience working in spreadsheets and pooling through data to identify trends and draw strategic conclusions
  • Keen ability to distinguish internal versus external problem sources to properly focus the correct resources to resolve issues quickly
  • Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation
  • Ability to adapt in a rapidly growing, startup environment and work independently or in teams
  • Strong problem solving skills
  • Personable and collaborative; strong affinity for working cross-functionally
  • Strong computer literacy skills, including usage of Google Sheets/Excel
  • Incredibly hardworking and willing to do what it takes for us to reach our goals

Bonus points for:
  • Experience in warehousing, fulfillment or transportation/logistics management
  • Experience working with SQL, creating and running reports

We also have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive salary
  • Generous stock option plan
  • Medical, dental and vision insurance
  • Unlimited vacation
  • Commuter benefits
  • Discounted gym membership

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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