Operations Manager

Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and cost-effective fulfillment.

We’re a group of operation gurus, engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We’re based in the heart of San Francisco and backed by a leading silicon valley venture capital firm. 

If you get excited thinking about joining a company on a mission to deliver products everywhere in the world within two days - we’re looking for you. 

What you'll do 
  • Be an integral part of our Operations team at Deliverr acting as a primary manager of our key fulfillment partners located across the country
  • Own performance reporting for fulfillment partners, including on-time receiving and shipping, inventory accuracy, and packing quality
  • Consistently hold fulfillment partners to strict SLA expectations, providing clear and concise verbal, and written reports of performance, and action plans when needed
  • Coordinate all fulfillment partner management tasks and communication between fulfillment partners and Deliverr teams
  • Facilitate troubleshooting with relevant parties for fulfillment partner related problems
  • Serve as escalation point for fulfillment partners to mitigate risks and resolve issues 
  • Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them
  • Review error rates by fulfillment locations to identify trends and expose opportunities to improve operations both internally and externally
  • Identify new opportunities to expand partnerships; running pilot programs when needed to determine viability of implementing new system features and/or fulfillment programs--such as the support of shipping lithium-ion batteries, handling customer returns or launching a full-scale prep service for our sellers
  • As needed, negotiate fulfillment partner contracts to ensure alignment and balanced incentives
  • Track learnings and best practices to contribute to Standard Operating Procedures (SOPs)
  • Help prioritize resolution of systemic problems, working closely with our Growth and Engineering teams

What we’re looking for 
  • 3-5 years of professional experience in vendor and/or partner management
  • Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality
  • Precise communication around external partner decisions, issues, risks and new processes
  • Keen ability to distinguish internal versus external problem causes to properly focus the correct resources to resolve issues quickly
  • Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation
  • Ability to adapt in a rapid growth, startup environment
  • Strong problem solving skills
  • Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks
  • Personable and collaborative; strong affinity for working cross-functionally
  • Strong computer literacy skills, including usage of Google Sheets/Excel
  • Incredibly hardworking and willing to do what it takes for us to reach our goals

Bonus points for:
  • Experience in warehousing, fulfillment or transportation/logistics management
  • Experience working with SQL, creating and running reports

We also have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive salary
  • Generous stock option plan
  • Medical, dental and vision insurance
  • 401k plan
  • Unlimited vacation
  • Commuter benefits
  • Discounted gym membership

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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