Support Engineer
- Engineering
- San Francisco, USA or Toronto, Canada
Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and cost-effective fulfillment.
We’re a group of engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We’re based in the heart of San Francisco and backed by a leading Silicon Valley venture capital firm.
We’re looking for creators! If you are excited about building the backbone to deliver products anywhere in the world within two days - we’re looking for you.
What will you do:
- Provide timely, thorough solutions for technical issues reported with our platform and services.
- Follow case management procedures including updating tickets, communicating with customers, escalating issues to the engineering and operations teams in order to provide our customers with excellent service.
- Manage individual and team project priorities, deadlines and deliverables.
- Be a full business owner: shape the foundation of the product and business that you work on.
- Actively learn new languages, techniques, and methodologies.
- Contribute actively to code reviews and design reviews.
What we’re looking for:
- Insatiable Curiosity, Undying Passion and Ownership to take on hard, real-world problems.
- Typescript, Javascript, Java, or Python experience.
- Someone who follows TDD or in general likes to write tests.
- Excellent communication skills in verbal and written English.
Bonus Points for:
- Bachelor’s degree, further education or experience in engineering, computer science or another related technical degree..
- Prior experience in Supply Chain, Fulfillment, Logistics, Shipping and Warehouse technologies.
- Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology.
- Rich github or hackathon accolades or other ways you can show that you love to code.
Our Stack:
- React and Redux for UI.
- Independent Service Oriented Architectures with services composed of:
- Java, Spring and MySQL RDS.
- Node, Typescript, MySQL RDS.
- DynamoDB for integration services
- SQS for queuing.
- We run on AWS.