Support Engineer

Support Engineer

  • Engineering
  • San Francisco, USA or Toronto, Canada

Large online marketplaces like Amazon have trained consumers to expect products delivered to their doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers within 1-2 days. Deliverr's mission is to enable any seller, regardless of size, to delight their customers with fast and cost-effective fulfillment.
 
We’re a group of engineers, product experts, customer champions and designers, looking for intelligent, driven and passionate people to help make our vision a reality. We’re based in the heart of San Francisco and backed by a leading Silicon Valley venture capital firm. 
 
We’re looking for creators! If you are excited about building the backbone to deliver products anywhere in the world within two days - we’re looking for you. 
 
 
What will you do: 
  • Provide timely, thorough solutions for technical issues reported with our platform and services.
  • Follow case management procedures including updating tickets, communicating with customers, escalating issues to the engineering and operations teams in order to provide our customers with excellent service.
  • Manage individual and team project priorities, deadlines and deliverables.
  • Be a full business owner: shape the foundation of the product and business that you work on.
  • Actively learn new languages, techniques, and methodologies. 
  • Contribute actively to code reviews and design reviews.

 
What we’re looking for:
  • Insatiable Curiosity, Undying Passion and Ownership to take on hard, real-world problems.
  • Typescript, Javascript, Java, or Python experience.
  • Someone who follows TDD or in general likes to write tests.
  • Excellent communication skills in verbal and written English.

 
Bonus Points for:
  • Bachelor’s degree, further education or experience in engineering, computer science or another related technical degree..
  • Prior experience in Supply Chain, Fulfillment, Logistics, Shipping and Warehouse technologies.
  • Machine learning, operations research and optimization, developing large software systems, logistics & fulfillment industry, pricing algorithms, shipping technology.
  • Rich github or hackathon accolades or other ways you can show that you love to code.
 
 
Our Stack:
  • React and Redux for UI.
  • Independent Service Oriented Architectures with services composed of: 
  • Java, Spring and MySQL RDS. 
  • Node, Typescript, MySQL RDS.
  • DynamoDB for integration services
  • SQS for queuing. 
  • We run on AWS.




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