Full Time, Part Time and Casual Positions available
Positions available during operating season: April 1st to October 31st
As a Guest Services Representative you are Deep Cove Kayak Centre’s first impression to any customer. You will be expected to perform in a highly professional, positive and efficient manner to all customers and clients. The Guest Services Representative position is suited to those who are efficient, organized and highly personable.
Skills and Requirements
- Previous customer service or sales experience, preferably in outdoor tourism industry
- A high level of organizational and problem solving skills
- Highly effective verbal and written communication skills
- Capable and efficient with data entry
- Exceptional interpersonal skills
- An interest in the outdoor industry more specifically kayaking and or paddleboarding
- Available on all stat and holiday weekends
Responsibilities will include, but are not limited to:
- Answer phones
- Make all reservations both in person and over the phone
- Handling all cash and credit payments
- Restocking all retail merchandise
- Checking phone messages
- Reporting any low stock to supervisor
- Keeping office clean (sweeping, dusting, taking out garbage regularly)
- Ensuring every customer has signed our waiver properly
- Make sure numbers of boats to clients match
- Test that solo paddlers are knowledgeable on how to do proper rescues
- Make sure every group, lesson and rental has paid or in the case of a group or school has been properly invoiced
- Have knowledge of all of DCK policies and that you are enforcing them
General Description
- As a frontline inside staff you are Deep Cove Kayak Centre’s first impression to any customer. You will be expected to perform in a highly professional, positive and efficient manner to all customers and clients
Skills and Requirements
- Previous customer service or sales experience, preferably in outdoor tourism industry
- A high level of organizational and problem solving skills
- Highly effective verbal and written communication skills
- Capable and efficient with data entry
- Exceptional interpersonal skills
- An interest in the outdoor industry more specifically kayaking
- Available on all stat and holiday weekends
Responsibilities will include, but are not limited to:
- Answer phones
- Make all reservations both in person and over the phone
- Handling all cash and credit payments
- Restocking all retail merchandise
- Checking phone messages
- Reporting any low stock to supervisor
- Keeping office clean (sweeping, dusting, taking out garbage regularly)
- Ensuring every customer has signed our waiver properly
- Make sure numbers of boats to clients match
- Test that solo paddlers are knowledgeable on how to do proper rescues
- Make sure every group, lesson and rental has paid or in the case of a group or school has been properly invoiced
- Have knowledge of all of DCCK policies and that you are enforcing them