Dispatcher/Customer Service

  • $13.00 - $16.00/hour
  • Gammon’s HVAC/R & Food Equipment Repair
    Dispatcher/Customer Service 
     
    Gammon's HVAC/R is a family-oriented business and your “one stop shop” for all your HVAC, Refrigeration, and Food Equipment Service needs. We provide quality service and installations for residential home and commercial buildings. Our employees are the heart of our success and what sets us apart from other competitors. We are now looking for an experienced Dispatcher/Customer Service team member to drive the productivity of the team, and to manage customer relationship satisfaction. Come join us and soon you’ll see why there is no better choice than Gammons HVAC/R!
     
    Required Experience:
     
    • 2 years of Dispatcher Experience, preferably in Commercial Food Equipment Repair, HVAC or commercial plumbing industry.
    • Must be able to use basic Microsoft Office and Outlook Email.
    • Must have excellent written and verbal communication skills. 
    • Must be a self-motivator who is willing to go the extra mile. 
    • Must be able to multitask in a high stress, fast paced environment be able to work well under pressure. 
    • Must be able to deal with constructive criticism. 
    • Punctual, dependable and must possess a positive attitude. 
    • Must be able to work on a team, but also must be able to work independently on different projects with little to no supervision needed.
     
    Job Responsibilities:
     
    • Ordering and quoting parts
    • Maintain the service technicians’ daily schedules
    • Dispatch the technicians as service calls are completed. 
    • Schedule return trips with customers when parts that have been ordered come in 
    • Maintain the customer database with current information
    • Being able to keep up with high volume calls and emails
    • Must maintain clear and concise communication with the department managers, employees and customers
    • Keeping customers informed as to the company schedule and requested lead times 
    • Quality and customer satisfaction must be taken seriously
    • Daily interaction with technicians and other department personnel

    Benefits:
    • 401K
    • Health insurance plans available
    • Paid time off
    • Paid sick and personal time, as well as paid holidays
     
    Salary: 
    • $13-16 hourly based upon experience. 
    Gammon’s HVAC/R. is an Equal opportunity Employer.
    Candidate MUST be able to pass a pre-employment drug screening.

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