Account Manager

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives, political campaigners and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favourable relationships with clients. 

Requires a bachelor's degree in area of specialty and at least 3 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. This role will report to the President

Responsibilities:

  • Be the primary point of contact and build long-term relationships with customer
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer's usage of our solutions
  • Liaise between the customer and internal teams such as analytics, digital and research

Requirements:

  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills. Excellent verbal and written communications skills
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • 3+ years of marketing experience with agency background desirable
  • Deep digital understanding.  Political campaigning experience helpful
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
  • Excellent time and project management skills. You're always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Location: Montreal or Toronto

About Data Sciences
Data Sciences is a different type of agency.  We bring data and digital together to deliver unmatched, measurable results.

Data Sciences is a group of leading experts in the fields of data analytics, research, digital marketing and engagement campaigns that have a common goal to make a difference. Together we help organizations including Canadian and international NGOs, political parties, and major companies leverage data to produce measurable results.

Data Sciences is committed to the principles of diversity, inclusion and employment equity. We believe that the most successful teams are those made up of people from diverse backgrounds with diverse belief systems. Applications from all qualified candidates are welcome

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