Client Operations Associate

Cuebiq is a next generation location intelligence company, leveraging the largest database of accurate and precise location data in the U.S.  Its leading data intelligence platform analyzes location patterns of 20 million monthly active U.S. smartphone users on over 180 mobile apps, allowing businesses to glean actionable insights about real-world consumer behaviors and trends.  Cuebiq provides clients with offline location analytics and ad tech solutions such as geo-behavioral audiences, real-time campaign optimization and footfall attribution tools. Cuebiq does not collect any personally identifiable information. Its privacy-sensitive methodology has earned the company membership status with the Network Advertising Initiative (NAI), the leading self-regulatory industry association dedicated to responsible data collection and its use for digital advertising.  Cuebiq is headquartered in New York with offices in Chicago, San Francisco, Italy and China.

Cuebiq is seeking a Client Operations Associate to join the Operations & Strategy Team in San Francisco. This is an exciting opportunity to join a fast-growing team that leverages proprietary technology to conquer a multi-billion-dollar market.  Cuebiq’s location intelligence platform is leveraged by clients from different verticals spanning from ad-tech and out of home advertising to finance, retail, transportation, real estate and academia.

As a Client Operations Associate at Cuebiq, you will be responsible for providing daily support to the sales team and managing company’s operations from start to finish.  You will be a part of Cuebiq’s Attribution team that works directly with top-notch channel partners and direct clients.

RESPONSIBILITIES

  • Develop an in-depth knowledge of core products and utilize this knowledge to successfully manage Cuebiq’s operations 
  • Provide top notch operational support in a pre-sales and post-sales capacity for customers to ensure successful understanding, evaluation, and adoption of Cuebiq’s Attribution products
  • Use data to optimize operational processes 
  • Establish and monitor key metrics to ensure timely delivery and client satisfaction
  • Interface internally with Product and Data Science teams to improve Cuebiq’s products
  • Prepare detailed analysis of Cuebiq’s performances to support business decisions

The ideal candidate will be able to handle complex situations and juggle multiple responsibilities simultaneously, including balancing progress on long-term projects with the urgency of immediate operational demands

QUALIFICATION

  • Strong project management and continuous improvement skills
  • Distinctive problem-solving skills, impeccable business judgment, and attention to detail 
  • Ability to multitask, stay flexible and prioritize accordingly in a very fast paced environment 
  • Excellent interpersonal skills, with the ability to create a strong level of sustainable partnership at all levels of the organization
  • Advanced knowledge of MS Office Suite, SQL is a plus
  • At least 1 year of experience in customer-facing pre/post sales, operations, account management or similar roles
  • A good understanding of the mobile industry and its location component 
  • Experience working with ad agencies, DSPs, Networks, etc. a plus. 
  • Experience ad trafficking also a plus

Just a few of the perks we offer:

Generous paid time off and health/vision/dental benefits & coverage, flexible spending accounts, 401K match, employee discounts, international annual company retreat and cool office environment including daily office lunches and full-stocked kitchen.

If you are passionate about working in a growing company where everything you do impacts, if you have the curiosity to do so much more than what is written in your job description, if you are looking to bring results and have fun while doing that, come join our Cuebiq family!

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