Entry Level Management

Entry Level Management for customer service

The Customer Service Representative handles requests from new or existing customers over the phone as well as face-to-face. Consults with customers about product and service needs, and makes product recommendations. Meets individual and department metrics and contributes to resolution and customer satisfaction. 


Performs job duties consistent with safety, legal, and regulatory requirements; company standards, culture, and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance. 

Essential Duties & Responsibilities:
• Handles incoming calls and responds to customers inquiries, analyzes customer needs, makes product and service recommendations and professionally turns each call into a service call. Follows department policies and procedures; and ensures proper account notation and record-keeping.
• The focus is on revenue generation and customer satisfaction.
• Responsibilities include accurate and timely completion of service orders, payment posting, payment research, bill and account investigations.
• Supports department objectives by participating in special assignments/projects and meeting daily, weekly, and monthly department expectations. 

Additional Duties:
Contributes to departmental activities and programs by accomplishing related tasks as needed.

Knowledge, Skills & Abilities: 
• Data entry and computer skills
• Communication and listening skills
• Excellent customer service skills
• Must be dependable and punctual

Job Requirements: 
• Must have an upbeat and positive personality
• Must have a valid driver’s license and vehicle
• Must be able to work some evenings and Saturdays

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