Solutions Architect

Summary:
Olive, is an intelligent software solution that automates cumbersome processes in enterprise healthcare software. Through the use of SHAPE Methodology (Scaling Humans with Advanced Process Engineering) to identify and refine Candidate Processes for Automation (CPAs), the Solutions Architect owns helping our customers leverage Olive to solve healthcare problems. You will play a key role in the sales cycle to understand the customer business requirements, identify CPAs, clearly define project scope, assist in the project proposal, and help answer any business and technical questions the customer may have. This cross-functional role collaborates with all parts of the organization as well as external customers and partners to deliver next level healthcare automation.  

The Solutions Architect also serves as the bridge between sales and delivery. You will set expectations for system access, identify key points of contact on the customer side, lead the project kick-off call, and help finalize the detailed requirements and design before handing the project off to a Technical Project Lead.

This role will be responsible to identifying technical and scope risks early during CPA identification and will be responsible for creating the Statement of Work. The role requires excellent customer communication, experience with project estimation, scoping, and project planning within the healthcare space.

Responsibilities:
  • Solving healthcare problems through the ownership of the overall customer solutions
  • Participation during the sales cycle to understand customer use cases, scope CPAs, and helps with proposal preparation
  • Facilitates external project kick-off
  • Works with other technical team members to transition the customer from the sales to delivery cycle
  • Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes
  • Partner with customers to develop detailed business requirements and to explore available solutions to drive business value through technology
  • Develop technical solution design based upon business requirements and customer direction, in alignment with established technical standards

Requirements:
  • Bachelor's degree or equivalent practical experience
  • 5+ years of relevant healthcare experience
  • Minimum one year of experience managing project teams in a similar solutions-based consultative role
  • Hands on experience building custom solutions in the healthcare space
  • Understanding of healthcare enterprise software and integration
  • Strong self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
  • Outstanding team player with the ability to coordinate people and activities across multiple functional areas
  • Interest in contributing to a collaborative, fun and intellectually stimulating culture
  • Demonstrated prior experience effectively collaborating with customers and cross-functional teams to deliver desired business outcomes
  • Expert experience understanding and documenting customer requirements and specifications
  • Experience with multiple project lifecycle implementations, and demonstrated knowledge of best practices for custom developed software implementations 
  • Travel up-to 50%, or as needed

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