Customer Service Representative

  • $13.50/hour
  • Details: 
    • Carry out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner
    • Interact with Truck Drivers
    • Direct drivers to sign paper work and facilitate inbound and outbound freight paperwork
    • Process freight orders and bills of landing
    • Answering phones, greeting visitors, scheduling and other clerical duties as directed
    • Run stock reports to check for product availability and ensure proper stock rotation
    • Generate all related paperwork and necessary information required for customer work orders
    • Check all orders for special requests and post inventory records
    • Assist, coordinate and conduct physical and cycle counts
    • Reconcile inventories to book records and make adjustment when necessary Coordinate special, last minute shipping requests with the warehouse and other departments
    • Trace orders as required and notify customers of any activity concerning their order
    • Maintain damage records and back order logs
    • Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
    • Report customer feedback to management, including any signs of customer dissatisfaction
    • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
    • Mange all paperwork associated with orders and maintains the corresponding files
    • Maintain and update procedure manual as necessary to reflect details and expectations for each account
    • Scheduling and routing trucks for shipments

    Requirements:
    • High school graduate
    • Ability to work in flex shift as required by the customer. The shift will be from 7AM to 7PM
    • Experience in Excel, Outlook and other Microsoft office suites
    • Experience using warehouse management system preferred
    • 1 to 2 years of office administration experience required
    • Drug Test
    • Background Check


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