The CSE will play a key role in driving customer success, optimization, and upsell of new business opportunities for CrackVerbal supporting our rapidly growing business
Your day to day responsibilities include:
- Collecting feedback from our existing students and Testimonials from alumnus
- Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
- Work with Sales teams to help with Upsell/Cross-sell opportunities in existing customers
- Understand customer pain points and help drive escalations by coordinating between relevant teams
- Resolve all customer queries and follow established problem case recording procedures as appropriate.
Experience Required: Minimum 1 year.
Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Skills Required:
- Very strong written and verbal English communication skills.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Analytical mind & attention to detail.
- Knowledge of basic troubleshooting skills would be preferred.
Please note: Shift: Tuesday to Sunday, Monday - weekly off