Customer Support Executive (Customer Success)

The CSE will play a key role in driving customer success, optimization, and upsell of new business opportunities for CrackVerbal supporting our rapidly growing business


Your day to day responsibilities include:


- Collecting feedback from our existing students and Testimonials from alumnus 
- Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers 
- Work with Sales teams to help with Upsell/Cross-sell opportunities in existing customers 
- Understand customer pain points and help drive escalations by coordinating between relevant teams 
- Resolve all customer queries and follow established problem case recording procedures as appropriate.


Experience Required: Minimum 1 year.


Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.


Skills Required:


- Very strong written and verbal English communication skills. 
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment. 
- Analytical mind & attention to detail. 
- Knowledge of basic troubleshooting skills would be preferred.


Please note: Shift: Tuesday to Sunday, Monday - weekly off

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