Online Community Support (USA) (Remote)

  • $12.00 - $15.00/hour
  • Cozymeal is the #1 marketplace in the US & Canada to find culinary experiences with local professional chefs and food tour guides. Today, both consumers and companies use us on a regular basis to book everything from cooking classes to team building events. Our services are used for a variety of occasions from date nights to holiday celebrations to corporate team building. We are proud to have been featured and received praise in major publications, including Los Angeles Times, Yahoo Travel, The Washington Post and Thrillist.

    We are looking for an Online Community Support Manager (full-time) with experience in customer support to join our team.

    Responsibilities Include:

    • Assist our community of chefs and food tour guides with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
    • Provide support to hosts and respond to inquiries through multiple channels including phone, Skype and email, in line with company standards for communication
    • Conduct analysis on an on-going basis for key areas within the chef community and report findings internally
    • Help with administrative tasks

    Requirements Include:

    • 2+ years of experience in a customer service role
    • Excellent verbal and written communication skills
    • Strong data analysis skills
    • Ability to be resourceful and responsive
    • Possess an interest in food; culinary background strongly preferred
    • Working efficiently in a home office environment
    • Proficient in Google suite and Excel

    Hourly Rate:
    $12-15/hr depending on experience
    Additional monthly or quarterly bonus opportunities may be available 

    This role is available as full-time. Must be available during working business hours, 9am - 6pm PST.

    Location: Anywhere in the US (remote ok) 

    Want to apply later?

    Type your email address below to receive a reminder

    Apply to Job

    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    Error
    Error
    insert_drive_file
    insert_drive_file
    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    ErrorRequired field