VoIP Support Tech

Who we are:
CoreDial is a leading UCaaS platform provider that empowers more than 800 channel partners to deliver cloud communications solutions to more than 27,000 SMBs with over 330,000 seats in the U.S. Our proven platform enables the channel to quickly and cost-effectively provide end users with high-quality, reliable services such as UCaaS, CCaaS, Hosted PBX, mobility, SIP Trunking, and SD-WAN. The company’s success-focused business model provides self-service capabilities, a flexible branding strategy, and long term, margin-rich, recurring revenue. Our motto has always been “Success starts here.” Our disciplined corporate culture is one that promotes innovation, entrepreneurship, accountability, candidness and a "Want More, Give More, Get It Done" mentality. We pride ourselves on fostering a culture that encourages creative energy, communication, and collaboration to achieve our partners’ success. A career with CoreDial is a journey with unlimited opportunities to learn, grow, and make an impact.
 
What we are looking for:
A successful Support Technician will have excellent skills in prioritizing and completing tasks under little supervision for a first or second shift schedule.  The VoIP Support Technician is responsible for troubleshooting support tickets, resolving escalated issues identified in support cases, and assisting other Level I or Level II support staff as needed.

What you will do:
  • Perform advanced troubleshooting of VoIP related issues in the configuration or operation of the customer networks, Linux servers, and functional configuration of our CoreNexa software.
  • Quickly discover the essence of a problem reported through customer support tickets and manage them to completion, interacting with co-workers, customers, and vendors as necessary and as dictated by our service-agreements.
  • Provide technical support for all telephony elements comprising the VOIP platform. Provide troubleshooting and bug reports for CoreNexa software, a SaaS Solution LAMP based package created by CoreDial for managing VoIP telephony systems.
  • Interface with Provisioning Department on implementation details for customer deployments and handle challenges during customer installations.
  • Participate in an emergency customer and technical support 24/7 on-call rotation.

What you will need:
  • The ability to define your own work, make decisions based on projects you are managing and any available discretionary time.
  • Strong Customer Service background
  • Comfortable working in a fast-paced, emerging growth environment.
  • Strong communication skills both verbal and written needed to interact with team and customers.
  • Experience using packet capture tools such as tcpdump to analyze network related issues.
  • Experience with TCP/IP, DNS, DHCP, routers IP Routing and switches.
  • Excellent troubleshooting skills.
  • Good knowledge in Broadworks or VoIP (SIP/RTP) in general.
  • Familiarity with VoIP devices and "soft phones".
  • A drive to earn and take on additional responsibility when the opportunity arises.
  • Team player with ability to work independently and learns quickly.
 
Perks/Benefits:
  • Competitive base salary
  • Medical/Dental and Vision insurance
  • Company provided basic Life/AD&D insurance
  • Company provided short term disability
  • Voluntary long-term disability and supplemental life insurance
  • 401K
  • PTO
  • Paid Holidays
  • Company sponsored onsite and offsite outings
  • Family-first business practices that include company sponsored outings for families
  • Bagel Monday, Soft Pretzel Tuesday, Yogurt Parfait Wednesday, Catered Lunch every Thursday
  • Employee wellness program that includes all you can eat fresh fruit, onsite gym, and friendly office competitions
  • Quarterly onsite massages
  • Volunteer opportunities including Cradles to Crayons, Bringing Hope Home, and VTO program
 
How to join:
This is an excellent opportunity for those seeking to continue to build upon their existing skills.  The right individual will be self-motivated and a creative problem solver.  You should possess the ability to seek out the correct information efficiently through individual efforts and with the team.  By joining the CoreDial team, you can enjoy the benefits of working for one of the fastest growing technology companies in the Philadelphia region.  If you, or someone you know, would be a great fit for us we would love to hear from you today!  You can submit a resume or a referral by emailing our recruiting team at recruiting@coredial.com

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file