Implementation Manager - Remote - San Francisco

Implementation Manager   - Remote - Pacific Mountain Time Zone
Copado, #1 Native Platform for Salesforce


Copado is a fast-growing organization that believes in it’s people to enable our business to scale and grow. Operating out of WeWork locations around the world, we provide our people with flexible working environments and benefits for our international organization.  Copado is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
 
The Implementation Manager must demonstrate the ability to ensure customers successfully setup Copado and advise customers on DevOps best practices.  This role is based remotely ideally in the Pacific or Mountain timezone.
 
As an Implementation Manager a typical day might include:

  • Coordinate with the customer on each step in the setup process
  • Ensure customers have the correct prerequisites in their environment to proceed with implementation
  • Consult with customer to document their custom process flows
  • Manage hands-on resources as Copado is configured
  • Advise customers on the DevOps best practices with Salesforce
  • Coordinate with the success manager regarding next steps for customer success
 
Qualifications

  • Experience within the Salesforce ecosystem as an administrator or a member of Salesforce implementation teams
  • You love building relationships and have a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals
  • Exceptional communication skills and a real desire to help customers reach their goals
  • Highly organized and demonstrate a positive attitude
  • Energetic and enjoy working in a fast-paced global, agile environment
  • You take ownership of your work and committed to making our customers successful 
  • You can work autonomously and can manage multiple engagements simultaneously
 
Bonus points for:

  • Previous experience with leading Salesforce platform implementations
  • Salesforce certifications
  • Previous experience with DevOps solutions

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