Customer Success Manager - Chicago

Customer Success Manager

Copado, #1 Native Platform for Salesforce

The Customer Success Manager must demonstrate the ability to work with Copado customers by working proactively and collaboratively with our global customers and internal teams.  The Customer Success Manager will be responsible for adoption, renewal and expansion of accounts.

Copado is a fast-growing organization that believes in it’s people to enable our business to scale and grow. Operating out of WeWork locations around the world, we provide our people with flexible working environments and benefits for our international organization. Copado is looking for talented, hardworking individuals with great energy and initiative to delight our customers and help them to succeed with one of the fastest growing applications in the Salesforce ecosystem.

As a Copado Customer Success Manager, a typical day might include:
  • Partnering with customers to help drive adoption and usage of Copado.
  • Securing renewals of the customer base by managing renewal opportunities.
  • Identifying expansion opportunities to increase Copados footprint at customer.
  • Troubleshooting at risk/red flag accounts and escalate as needed for resolution.
  • Monitoring & tracking the health of the customer base by soliciting feedback through surveys and regular interaction, business review meetings and product roadmap discussions.
  • Coordinating and collaborating with multiple resources that are available and involved and needed to achieve customer success (i.e. support, professional services, sales, product managers and executives).

This job will be for you if:
  • You have 1-3 years experience within the Salesforce ecosystem: either in customer success or support.
  • You love building relationships and have a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals.
  • You have exceptional communication skills and a real desire to help customers reach their goals.
  • You are highly organized and have a positive attitude.
Bonus points for:
  • Previous experience with DevOps solutions.
  • Previous experience with Salesforce platform solutions.
  • Previous experience working with large enterprise customers.
You might be a fit for Copado if:
  • You are energetic and enjoy working in a fast-paced global environment.
  • You love working in an agile environment and continuously strive for improvement.
  • You take ownership of your work and committed to making our customers successful.

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