Head of Education and Enablement
Copado, #1 Native Platform for Salesforce
Copado seeks an experienced individual with great energy, leadership, and initiative to drive our Education, Enablement programs and strategy for one of the fastest growing ISVs in the salesforce ecosystem. Our Head of Education and Enablement will be responsible for driving programs and strategy in the Copado ecosystem (customers and partners) to help them how to:
- Understand and Work with Copado
- Solve immediate issues with the product
- Take the next steps using Copado product.
This is a full time position, working out of the Copado Chicago office, with some travel.
Responsibilities:
- Design and develop training & certification programs for our end-users and our partners
- Ensure that programs are globally scalable
- Align the self-paced Copado academy enablement platform to our customer on-boarding and learning process
- Copado academy content and Product documentation and programs is aligned to our products and release cycle
- Ensure the online Copado community serves as our platform to deliver answers to questions in real-time and a platform to continue to learn Copado
- Ensure our support organization is resolving our customers issues as quickly as possible
Qualifications:
- 10+ years of training & enablement experience, ideally within the Salesforce ecosystem
- Degree from a 4 year college or institution
- Experience managing teams across multiple time zones
- Passion for enabling success and empowering others and delivering value to customers
- Ability to translate concepts, summarize and communicate complex ideas, and clearly articulate business value
- Strong communicator in both verbal and written forms
- Experience with multiple learning methodologies
- Ability to travel