Assistant dispatcher

  • $20.00/hour
  • Job Summary:
    The primary focus of this position is to ensure the Conexwest Units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.

    Principal Responsibilities:
    1. Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings
    2. Supervises team of branch and operations yard Drivers, which includes:
      • Scheduling and assigning drivers and vehicles to convey Conexwest Units
      • Reviews next day/week deliveries and pick-ups and develops a dispatch plan
      • Notifies drivers of daily assignments
      • Tracks Drivers out on delivery/pick-up
      • Assists Drivers in troubleshooting when necessary
      • Sets daily and weekly priorities for the team
      • Conducts performance discussions and trainings
      • Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
    3. Communicates with customers to assist in scheduling daily/weekly activities
    4. Informs customer of delivery/pick-up times
    5. Answers customer questions about delivery/pick-up
    6. Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
    7. Maintains branch’s budgeted trucking profit margin
    8. Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits
    9. Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
    10. Other duties as assigned

    Equipment Used and Responsibility:
    • Computer, telephone, radio and electronic office equipment
    • GSuite (Gmail, Calendar, Sheets)
    • GPS and tracking software

    Supervisory Responsibility:
    • Yes – Drivers

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