Position Title: Part-Time Technical Support Representative
Job Summary and Objectives:
The Technical Support Representative will work in a fast-paced call center environment by providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented part-time technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.
This position will be part-time covering multiple shifts.
Responsibilities and Essential Job Functions:
- Provide daily support to Conexon clients via phone, email, or chat.
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received.
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Perform other duties as assigned to fulfill the objectives of this position.
Job Skills and Qualifications:
- High school diploma or equivalent required
- Excellent customer service and problem-solving skills
- Detail-oriented individual
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to multitask between systems and adapt to change
- Must be able to work independently and with a team
- Analytical thinker with technical aptitude
- Associate Degree or higher
- Telecom industry experience a plus
- Previous customer service/or technical support experience
Normal office conditions, some irregular hours may be required.
Majority of time spent on the computer and phone.