IT Support Specialist

Do you love technology? Are you a problem solver and always the one your family turns to in order to troubleshoot their computer and other technology issues? Would you be interested in making a difference working with a small team that delivers cutting-edge software solutions?

About Us:
COMBASE is an international software development company providing solutions for retail businesses. Our innovative systems help organizations of all sizes streamline operations and significantly increase revenue.

IT Support Specialist:
As a technical support specialist, you will be helping our customers to better understand our software solution. You will listen to their needs and problems and provide solutions that will make you their personal hero for the day!

Responsibilities
  • Assist customers via phone and email
  • Troubleshoot technical problems
  • Write tutorials about certain software features
  • Develop ideas with the engineering team to improve software solutions
  • Monitor email support tickets and respond or re-assign accordingly
  • Receive, install and ship equipment for customer orders
 

Qualifications
  • Fluent in German
  • You have strong project management and organizational skills
  • You have great writing skills
  • You have proficient knowledge and understanding of customer service
  • You are willing to take direction, as well as have a strong individual initiative
  • You are located in Dresden (Germany) or ready to relocate
 

Additional skills and experience which are considered helpful for this position:
  • Experience providing software support
  • Any experience using Linux, SQL or HTML
  • Experience working in or with retail businesses


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