User Researcher

The Role:
At Code and Theory, our research team helps us to understand the people we are designing for, what motivates them and where well-designed products and campaigns fit into their lifestyles and workflows. We apply a healthy combination of strategic and tactical user research methods including surveys, interviews, usability tests, competitive analysis, concept testing and cognitive walkthroughs to to uncover insights and learn about people, products and experiences. User Researchers at Code and Theory inspire our internal teams to think differently about how we solve real-world challenges, as well as how we approach and create transformative solutions for our clients. 

As part of our Data, Analytics and Research team, User Researchers have a natural curiosity and passion for design thinking and are eager to utilize research in order to prioritize product and campaign decisions, inform business strategy, guide design and influence the overall user experience. Partnering closely with experience strategists and interaction designers, they are the ambassadors for the user perspective, and are confident, compelling and excited to share findings to internal teams and clients in visual, written and in-person settings.  

You are nimble, extremely observational, listen hard and understand the need to balance and prioritize in a fast-paced setting. Our research is user experience-focused and primarily qualitative, so you need to have broad experience with these methodologies and capably deliver on creative ideas and campaigns. You nerd out on design trends, tools and are excited to promote a strong user-centric design research culture at Code and Theory.

You are equally comfortable working autonomously as you are hyper-collaboratively, and are at ease in planning, scoping, conducting, analyzing and sharing findings for projects and pitches. Oh, and your communication style? Ace interviewer, ingenious writer and a diplomatic teammate. 

  • 2-4 years’ experience in a research role at an agency or consumer-focused company
  • Broad experience of qualitative research methods, working in keynote, as well as a range of research tools and platforms
  • Able to observe, analyze, question, synthesize, conceptualize and communicate insights
  • Equal parts excellent listener, writer and storyteller
  • Enjoy collaborative work with cross-functional teams in a strategy-driven and creative environment

About Us:
Code and Theory is a digital-first strategic and creative agency that designs products, content, and campaigns across physical and digital environments. Founded in 2001 and operating out of offices in New York, San Francisco, London, Atlanta, and Manila, we believe a mix of technology and creativity can solve complex business problems to drive forward innovative change. 
From helping to redefining the publishing landscape through our work with media companies such as NBC News, WWE, Bloomberg, The BBC, The Outline, Vogue, and The Guardian, to creating award-winning marketing programs for brands such as Maybelline New York, Victoria’s Secret, and Burger King, to developing unique customer experiences for NYLife, Quest Diagnostics, Citibank, Dignity Health, Reebok and Colgate to designing physical products for companies like Brown-Forman, Hearst, and Comcast, Code and Theory is a creative agency built for the entire ecosystem. 
At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their users. 
In addition to working with the smart and passionate people that make up the Code and Theory family, you also get the perks. There's the usual - 401k, excellent health, dental and vision coverage, life insurance, flexible spending, pre tax commuter benefits and long-term disability.  In addition, we have recently rolled out new Voluntary Benefits including Accident Insurance and Short Term disability that you can choose to elect upon hire.  Then there are the extras, some random, mostly awesome – bagel Mondays, summer Fridays, stocked candy jar and exceptional La Colombe coffee and cold brew, weekly in office meditation, quarterly massages and team outings.  

Code and Theory is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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