The Technical Solution Architect is responsible for identifying, defining, and prescribing functional and technical solutions to support complex business process and enterprise architecture requirements.
This responsibility includes applying best practices, managing stakeholder expectations, collaboration of solution approaches, and positioning implementations for ongoing success.
Preferred Education, Experience And Certifications
BS or MS in Computer Science or related technical field- Service Cloud implementation experience using Live Agent, Omni Channel, CTI Adapters
- Development using VisualForce, APEX, triggers, Classes, Java Script, Lightning API
- Background with architecture concepts (integration styles, architecture styles, patterns)
- Salesforce Certified System Architect certification preferred
- Knowledgeable in ETL tools like Informatica, and integration tools like Web methods
- Profound knowledge of data management including Data Capture, Segmentation Storage and security