PRINCIPAL RESPONSIBILITIES:
- Capture and document workflow processes and procedures
- Configure Salesforce.com based on requirements and best practices
- Utilize acquired knowledge of Salesforce.com and the business to analyze current business processes, suggest improvements, and participate in design and implementation of new functionality
- Research potential business requirement solutions using various resources including but not limited to the Salesforce.com AppExchange
- Manage project tasks and effort in the Project management tool
- Manage service and support requests and effort in the Incident Management tool
- Assist in the user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with users
- Create training materials and conduct training
- Create testing plans and procedures
- Create and manage reports and dashboards
- Make changes to data with data loader and other tools
EDUCATION / EXPERIENCE REQUIREMENTS:
- 3+ years implementing, configuring and administering Salesforce.com
- 5+ years in Shared Service
- Project Management Software Capability
- Salesforce.com experience in configuration, support, and analyst roles
- Experience evaluating, selecting, implementing integrating, and supporting solutions
- Experience working directly with internal customers and project owners
- Experience with Sales, Marketing and Field Service
- Excellent verbal and written communication skills
- Strong time management skills; ability to set priorities and manage multiple projects concurrently
- Regularly communicate project status to stakeholders; key accomplishments, next steps, issues/risks
- Manage scope and schedules