Experience in customizing and configuring COTS applications, including CRM applications.
Experience with the use of Salesforce APIs (via java, etc.) to integrate Salesforce with other tools.
Experience with Lightning Experience and Lightning Components.
Experience with integrating with external APIs to make data calls for data retrieval for Salesforce.
Strong functional and technical documentation skills.
Ability to rapidly research solutions to operational problems which have never been encountered before.
Strong problem solving and analytic skills.
Experience with a variety of development languages (Apex, Visualforce, Java, Crystal Reports, SQL Server, XML, etc.).
AWS Certification is a plus.
*Job Description
*
The candidate will provide day to day support of the Salesforce.com application and support other CRM initiatives as needed.
This position requires excellent customer service, communication and organizational skills to support the users.
The candidate will provide Tier 2 application support, develop functional and technical documentation and administer the complex Salesforce configuration.
The candidate will also perform testing and other quality assurance work.
The candidate must work effectively across IT, business and vendor organizations to ensure application functionality meets the end user needs.
This position requires the ability to function successfully in both team and independent work environments.
Working within the Information Technology division and across key business units, the Salesforce.com Administrator will analyze procedures, and design and implement high quality solutions and attain process automation.
The System Administrator - Salesforce.com will follow a set of standards and processes which establish consistency across the enterprise, reduce risk, and promote efficiencies in support of the organization's goals and objectives.
The ideal candidate will have developed and implemented Salesforce.com software solutions in support of data quality and end user productivity. The candidate will also possess technical skills and experience in the not for profit or education domain that will help their ability to maintain the Salesforce.com platform.
*Responsibilities
*
Provide day to day Tier 2 end user support (including complex formulas and system maintenance) and assist users to troubleshoot issues and increase their knowledge of Salesforce.com.
Maintain security user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
Perform data imports, fulfill ad hoc data requests, data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts.
Successfully create and maintain documentation on application code, use and flow, and training materials.
Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
Review code for future enhancements
Create APEX triggers to manipulate data.
Ability to develop integrations between Salesforce and other applications and systems.
Develop and maintain Visualforce, AppExchanges, Force.com and Customer Community pages and integration to other third party solutions.