Providing and recommending alternative methods of implementation or presentation to best meet the business client’ needs, and to provide user-friendly solutions.
Documenting, following up and resolving issues related to each assigned project.
Status review and reporting
Providing software development support including responding to operational issues, testing preparation, and hands-on testing.
Proficient in MS Word, Excel, Visio, Data Modeling and power point
Collaborates and communicates with other business analyst, technology and partners.
Research and review the projects’ scope in order to understand why the project has been initiated.
Demonstrate a high level of working knowledge with IS methodologies and processes (i.e. Project Life Cycle, System Development Life Cycle and IS Change Management process).
Gather detailed requirements that completely define the project.
Document and update requirements; prepare and distribute RFPs and evaluate responses.
Create high-level models and user prototype interfaces to identify and validate business processes and solutions when appropriate.
- Minimum 3-5 years of hands on experience as Business Analyst in the area of CRM (preferably Salesforce).
- Experience with Salesforce.com platform is a must.
- Salesforce Sales & Service-Cloud.
- Previous Salesforce project implementation experiences.
- Cloud solutions.
- Functional & technical analysis.
- Strong customer facing.
- Previous consulting experiences.
- Agile mind-set.
- Hands-on attitude.
- Nearshoring/ offshoring experience.
- Stress resistant and adherent to on-time delivery.
- Strong work ethic, proactivity and flexibility.