Information Technology Internship
Job Title
Information Technology Intern
Location
Greensburg PA
The Opportunity
Cloudcast Computing is offering Information Technology Internships for college students local to the Greensburg, PA area. The internship program provides both college credit and financial compensation. More importantly, students who are awarded with the internship will earn valuable work experience in a large scale organization and future employment opportunities.
Excellent Customer Service skills are the key to success in this role. The candidate will be responsible for working with District Faculty and Staff for basic training and PC issues.
Essential Functions:
- Provide frontline support for all PC technology, phones, and printers.
- Prioritize and analyze users requests, referring problems or concerns to a Customer Support Analyst.
- Follow up with support staff and with users to ensure timely and satisfactory issue resolution.
- Provide basic personal computer troubleshooting and defined resolution support.
- Log and track all calls, emails or faxes using the Help Desk automated software management tool therefore maintaining historical reports on individuals and issues.
- Communicate System Problems/Downtime to team members in a timely manner.
- Maintain compliance with Help Desk work instructions, processes and procedures.
- Recognize and report to management any trends requiring customer notification, training needs or procedure enhancements.
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct & Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
- Performs other tasks as assigned.
Minimum Qualification
- Candidates must undergo a criminal background check
- General knowledge of computer equipment & peripherals required
- Proficiency in Microsoft Office applications
- Proficiency in Google Apps
- Customer Service Orientation, Excellent communication skills.
- Proven troubleshooting and problem solving skills.
Required Organizational Qualifications
- Candidate should have excellent interpersonal skills, be confident and reliable.
- Proven ability to assume ownership and willingness to take on responsibility and manage projects to completion.
- Candidate is willing to work in a team-oriented environment.