What We’re Building
We started with a simple idea - Biopharma companies and experienced consultants in the industry should have frictionless access to one another in order to bring new therapies to patients faster.
Clora is building a platform that organizes and matches the world’s life science expertise to innovative companies in order to accelerate the development of new therapies and fundamentally change how the industry works. Our technology helps companies find, vet, and engage with top-tier life science experts for their most critical development priorities. We make the process of finding the right expertise fast, reliable, and more cost-effective in order to meaningfully reduce the time it takes for life-improving therapies to get into the hands of patients.
Collectively, our investors have backed Twitter, Slack, Wayfair, Ginkgo Bioworks, Box, Tumblr, Foursquare, Postmates, Warby Parker, Slack, and many others.
How you can help
Our vision is only possible with the right team. We’re looking for an entrepreneurially and scientifically-minded Customer Success candidate to help us build out our fulfillment and growth activities. The role will be an Associate level. We're looking for a driven individual with a keen interest in technology who has had prior work experience in the life sciences industry. As the company’s front-end representative, you are responsible for the value Clora delivers to our consultants and clients.
You will have the ability to influence the direction and success of a rapidly growing start-up. This role will have high visibility and the opportunity to partner directly with the leadership team.
Your responsibilities will include:
- Acquire, build, and maintain strong client relationships with companies and consultants.
- Identify influencers and cultivate relationships at strategic accounts to identify growth opportunities within each company.
- Understand the scientific background and context of the client’s product by researching internal databases, reading peer-reviewed journal articles, and leveraging industry experts.
- Provide “Voice of the Customer” feedback from individual projects to internal management and engineering/product development teams.
- Use a data-driven approach to strategically identify demand and supply data trends and optimize the sales pipeline.
- Write and coordinate technical proposals for clients.
- Lead internal scientific data organization initiatives in order to map out this complex industry.
- Build playbooks by functional area in order to optimize our operational process
- Utilize project management and sales software (e.g. Salesforce, Hubspot, and in-house CRM software) to track results and improve operational efficiencies.
- Improve NPS on both sides of the marketplace
- Participate in annual business planning with quarterly business reviews.
- Keep current with cutting edge Life Science technologies and share these updates with the relevant internal staff.
Your skills and experience:
Your current role may be in any of a variety of places: regulatory affairs, product development, clinical operations, quality affairs, R&D, or a combination of the above. The common thread is that you’re excited about understanding the needs of a user base in order to dramatically grow that base.
Skills that you could bring to the table should include:
- BS in a STEM degree. Master’s or PhD is a plus, but not required.
- A minimum of 1-2 years of work experience in the biotechnology, pharmaceutical or medical devices industries.
- Ability to balance multiple responsibilities and triage competing priorities. Experience working at a startup is a plus, but not required.
- Excellent communications skills with the ability to confidently interact with senior industry stakeholders.
How we work
We are committed to making Clora an inclusive and diverse organization. Clora is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
We believe in the urgency of our mission, and the importance of doing good work. Hours can be flexible, within reason, if necessary to meet personal needs.
Compensation, benefits, and career
Compensation is competitive with other Boston-area startups, including key benefits like fully covered health insurance, equity, and PTO.
We are invested in every employee’s growth, and support professional development that aligns with your goals and how you learn best.