Production Support Engineer

What is CleverTap?
CleverTap offers an AI-powered customer engagement and retention platform that enables digital enterprises to improve user retention and conversion rates through behavioral insights, predictive segmentation, user experience optimization, and omni-channel campaign orchestration.

More than 8000 brands including some of the global brands such as Vodafone, Hotstar, Sony, Discovery, Fandango LATAM, Carousell, and Gojek use CleverTap to offer delightful, personalized experiences to their users.

CleverTap has offices in San Francisco, London, Singapore, Amsterdam, Dubai and Mumbai. Our investors include Sequoia India, Tiger Global Management, Accel, and Recruit Holdings.

What does our Engineering team do?
Our team uses deep computer science to solve problems at internet scale. 
Some aspects of the scale we operate at: 
  • 10 Billion Data points ingested daily (For reference Google searches a day are about 5.6 Billion) 
  • 35 Million notifications delivered in 1 minute 
  • 1 Trillion data points stored 
  • 100 Billion data points scanned within 4 seconds 

And all of it happening on a database that has been built in-house!
What are we hiring for? 
  • If you enjoy designing, developing, testing, deploying, maintaining and improving software 
  • Can manage individual project priorities, deadlines and deliverables 
  • Have interest & ability to learn other coding languages as needed 
  • And can take a First principles approach to problem-solving 
Then we are looking for you, to join us in our Mumbai office (Maximum city, probably the only place where autos follow the meter!). If you think you are smart enough, then join us and help us scale CleverTap even higher!
Product Support Engineer will :
  • Provide daily support with resolution of escalated production issues to ensure they are resolved in timely manner
  • Interface with customers to help resolve technical issues
  • Development of debugging tools
  • Follow coding standards, unit-testing, code reviews etc.
  • Follow release cycles and commitment to timelines

  • BS / MS degree in computer science from premier institutes with top grades or equivalent practical experience.
  • Excellent written and verbal communication skills
  • 1 to 2 years programming experience in Java
  • Familiarity with Linux commands
  • Android or iOS development experience (desired but not must) 

Nice to have : Someone who has strong problem solving and debugging ability. Familiarity with Linux commands, API's . Android or iOS development experience (desired but not must)

Why should you join us?
If you think you are ready for your next challenge & to learn from some of the best engineering minds in the industry
If you want to work on building large scale high performance systems

What is working at CleverTap like?
  • Hierarchy is a Myth, Merit is lauded 
  • Seamlessly shift from coding on your Macbook Pro to discussing "insert fav bookname" over a drink 
  • Collaborate with other teams and beat them later at Table Tennis 
  • Have a look at our Mumbai office :

    Hear some of our folks speak
    Jacob Joseph, 40 under 40 Data Scientist Award recipient : 

PeopleSpeak :


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