User Researcher

What is CleverTap?

CleverTap is a SaaS platform that helps consumer businesses improve user engagement & retention through advanced analytics, predictive segmentation, user experience optimisation, and omni-channel campaign orchestration. Global brands such as GO-JEK, Dream11, Vodafone, Hotstar, Fandango, and 7-Eleven use CleverTap to offer delightful, personalized experiences to their users.

CleverTap was founded in 2013, and has offices in San Francisco, London, Singapore, and Mumbai. Our investors include Tiger Global, Sequoia, Accel & Recruit.

 
What does our Design team do?
The CleverTap Product Design team consists of a diverse, chirpy and fun group of people from different walks of life. Together, they have interesting conversations on design, frequently get to put their opinions forward to the design decisions being taken and own what they do - enthusiastically. While the core of the team is to improve the product from a B2B sense, the strength of the team is to learn, lead and grow. They follow the first principles to solving problems for marketers around the world.

What are we hiring for? 
User Researcher will be :
Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, a related field, or equivalent practical experience.
Experience assessing strengths and shortcomings of multiple research methods, including when and how to apply them during each product phase.

Preferred qualifications:

  • Experience integrating user research into product designs and design practices.
  • Experience with international research, including leading field research studies.
  • User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, Documenting insights from customers around the world through FullStory, Conducting field visits on interactions performed on the product, understanding user-behavior and common patterns and reporting back to the Product Design team.Build partnerships and proactively collaborate with cross-functional stakeholders to plan, execute, and communicate research.
  • Produce highly actionable and insights that impact product strategy, balancing business requirements, technical constraints, and user needs.
 
Why should you join us?
  • If you think you are ready for your next challenge & to learn from some of the best engineering minds in the industry
  • If you want to work on building large scale high performance systems
 
What is working at CleverTap like?
Hierarchy is a Myth, Merit is lauded
Seamlessly shift from coding on your Macbook Pro to discussing "insert fav bookname" over a drink
Collaborate with other teams and beat them later at Table Tennis
Have a look at our Mumbai office : https://youtu.be/__h4oHjxQJk

Hear some of our folks speak
https://clevertap.com/blog/fifa-and-ipl-2018-recalibrating-architecture-scalability/
https://clevertap.com/blog/clevertap-engineering-behavioral-messaging-at-scale/
 

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