Email Deliverability Manager

About CleverTap

CleverTap is a customer retention platform that helps consumer brands maximise user lifetime value. Over 8,000 companies around the world, including Vodafone, Sony, Hotstar, Carousell, Domino’s Pizza, GO-JEK, Fandango, and BookMyShow trust CleverTap to deliver personalized experiences and improve the impact of omnichannel marketing across the entire customer lifecycle. CleverTap is backed by leading venture capital firms including Sequoia lndia, Tiger Global Management, Accel and Recruit Holdings, and operates out of San Francisco, Seattle, London, Singapore, and Mumbai,. For more information, visit clevertap.com or follow on LinkedIn and Twitter.

Role :
 
  • Manage and help, build the email marketing program
  • Guide new clients in the email on-boarding process and assist with IP warmup strategies and help them setup the required email infra
  • Proactive monitoring of client's email performance and timely inputs to ensure better inbox placement 
  • Consult with the clients on creatives and email marketing best practices 
  • Work with the client to reduce bounces, blocks and spam reports 
  • Analyse and solve customer reported issues on email deliverability
  • Teach internal team members i.e. Customer Success Manager / Technical Account Managers regarding email best practises/setup

Must-have :
  • Relevant Team Management experience of 3 to 8 years
  • Experience with enterprise email marketing platforms - Sendgrid, Mailgun, Netcore
  • Knowledge of Web technologies (DNS); Email Authentication (DKIM, SPF, DMARC) 
  • Email Scripting knowledge - HTML/CSS/JS

A typical day in this role:

  • Setup calls with customers to understand and help with their email requirements
  • Manage and report email lifecycle updates
  • Help customers with Warming Up their IP/Domains
  • Run a quality check on infra to ensure that everything is smooth & updated
  • Monitor inbox placement for customers
  • Enforce Email standards like SPF, DKIM and DMARC for all new clients
  • Analyze performance and advise clients on best practices of email sending and enforce them
  • Be up to date with global email trends, and help implement them within internally and externally
  • Tracking and correcting DNSBL listings and other ISP blocks
  • Designing and running tests on Email Deliverability

Life at CleverTap
We’re building a team of smart, driven, and helpful people whose goal is to assist mobile marketers and continuously improve ourselves while we’re at it. That’s not to say that we do not make time for play and even team-building activities during the week. More than a company, we’re a team of hard-working and hard-playing individuals who strive for excellence every chance we get.

Why Join Us?
  • Feed your curiosity in a rich learning environment 
  • Diversity and inclusivity are the guiding principles driving how we recruit employees, cultivate leaders, and build a great company
  • We redefine issues to discover solutions to complex problems 
  • Your work will impact mobile growth strategies for global brands such as Sony, Vodafone, Fandango, Go-Jek and many others, to engage and retain their users.
  • We believe that autonomy and collaboration is more important than hierarchy. 
  • We believe that you should feel at home even when you’re in the office and to ensure that we have a fully stocked snack bar and catered lunches

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
ErrorRequired field
insert_drive_file