Customer Experience Operations Coordinator

  • $16.00 - $17.00/hour
  • Cleanly is looking to add to our growing team as we expand to tackle laundry day, everyday! Our mission is to help people reclaim their time so they can do what they love. Cleanly currently offers dry cleaning, launder and pressed shirts, wash and fold services as well as in-home alterations. Our service currently offers only pick up and delivery but are expanding rapidly into retail. We are looking for a customer experience operations coordinator to support us in wowing our customers on a consistent basis. 


    Job Summary:

    The Customer Support Representative's primary responsibility is to interact with live, remote customer service representatives to handle a variety of inquiries and issues within our warehouses. Other responsibilities include inventory, stocking, general warehouse related errands and small amounts of customer-facing interactions. The representative will be trained on our systems and processes to handle daily issues, representative request, and driver inquires.

    What we're looking for in our next team member: 

    • Extremely personable, positive and outgoing individual 
    • Attention to detail and obsession with quality
    • Ability to maintain a lively demeanor while still adhering to company policy and processes 
    • Punctuality 
    • Comfortable with a rapidly changing and growing environment
    • Proactively encounters any issues with a solution-oriented mindset


    Qualifications 

    • 3+ years Customer Service experience 
    • Ability to lift up to 50lbs
    • Ability to resolve complex customer issues by analyzing the customer problem properly and providing logical solutions 
    • Strong verbal and written communication skills with an excellent ability to listen
    • Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company used software
    • Ability to perform in a fast-paced environment while maintaining a professional and effective approach to high-stress situations
    • Familiarity with Zendesk is a plus
    • Operations experience is a plus

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