Director of Operations

  • $110,000.00 - $135,000.00/year
  • Cleanly is on a mission to change the way people think about laundry and dry cleaning. We’re looking for a motivated Director of Operations to help us build the launderer of the future. 
    In this role, you'll oversee field operations in NYC and Washington, DC. You will play a key role in developing our long term operations and growth strategy, and partner closely with Cleanly’s leadership team to build our operations playbook.

    What you’ll do

    • Lead a complex logistical operation involving warehousing, vendors, cleaning operations, delivery drivers, and dispatchers
    • Be a leader in the operations team and define the strategy and roadmap for the operations
    • Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of the operations (Fulfillment, Cleaning, and Logistics)
    • Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
    • Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
    • Actively coach, counsel, challenge and inspire staff to facilitate growth and development in each department of the operations
    • Create a positive team dynamic that encourages all employees across all the departments in the operations to:
    • Provide timely feedback to direct/indirect reports
    • Drive positive change within the facilities
    • Adapt to the ever-changing business needs and ensure that the team does the same
    • Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Cleanly brand, KPI’s, and culture.
    • Identify and implement opportunities to improve operational performance and efficiencies in the areas of quality, root cause corrective action, productivity, operational discipline, and staffing
    • Design and implement a roadmap to achieve long-term strategic goals
    • Measure the impact and efficiency of new services and business practices
    • Drive continuous improvement and mitigate operational weaknesses when it comes to quality, cost, and delivery
    • Report on KPIs to leadership

    About you

    • Organization and structure enthusiast - From your house and closet to your writing and ideas building. You always have things in order and structure
    • Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
    • Naturally curious – You always look for ways to innovate and improve
    • Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company
    • Relationship-builder – You can influence and motivate people at all levels across a variety of job functions


    Qualifications

    • Bachelor's degree in Business, Supply Chain, Engineering, or relevant field, preferably with a quantitative focus, MBA preferred but not required
    • 7+ years of Operations, Business Management, Supply-Chain or similar experience (e.g., hotels, shipping, warehousing, consumer goods, manufacturing) in a fast-paced environment; experience in a high-growth environment is key.
    • Extremely comfortable being data-driven. You make sound business decisions through deep analytical thinking
    • Experience developing teams. You have a high EQ and are able to work with, coach, and manage a diverse team
    • Excellent execution skills with strong attention to detail
    • A positive attitude and entrepreneurial spirit. You thrive in fast-paced environments and you’re excited about taking bold action
    • Ability to navigate ambiguity and communicate successfully across all levels of the organization, from the fulfillment associates to the executive team
    • Bonus points if your experience includes helping build and scale a Series A stage startup through several fundraising rounds and into a large company that exited or neared IPO
    • Great people person - confident, calm demeanor, good listener yet assertive
    • Strong written and oral communication skills
    • Superior project management skills
    • Strong sense of urgency and ability to prioritize tasks
    • Writes everything down, obsessed with lists

    Benefits and perks

    • 100% employer-covered health insurance
    • $100 of Cleanly credit every month
    • Unlimited paid time off
    • Commuter benefits
    • 401(k)
    • Unlimited snacks and drinks



    We’re committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds, abilities, and perspectives. We look forward to hearing from you.


    Want to apply later?

    Type your email address below to receive a reminder

    Apply to Job

    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    Error
    Error
    insert_drive_file
    insert_drive_file