Dispatch Specialist

Cleanly is a fast-growing startup that is changing the way people get their laundry & dry-cleaning done. Using your phone or the web, you can get a pickup for your dirty clothes in minutes, and get them delivered back the next day - washed, folded, and smelling great.

We are seeking part-time candidates to dispatch our fleet of independently contracted valets and aid in supporting the operation’s standard of industry shattering high-level performance. This is a remote position and is perfect for those who are flexible, enthusiastic, detail-oriented, with strong problem-solving skills. 

Successful candidates will possess excellent communication, dispatching skills and a desire to work in a fast paced / team oriented environment.

What you’ll be doing: 
  • Assist the Cleanly fleet of valets and provide support to ensure the highest level of performance
  • Fleet management and scheduling / dispatching / some reporting
  • Fulfill all incoming and outgoing orders using our Order Management System
  • Confer with valets, customers and supervising personnel in order to address questions, unanticipated problems, and requests for services rendered

Your background: 
  • 1-2 years of relevant operations or related experience a plus
  • Solid interpersonal verbal/written communication skills and endless energy for talking to people
  • Great follow through on tasks and superior support skills
  • The ability to consistently drive extraordinary results
  • Desire to learn, seek challenges and go out of the way to help others be successful
  • Personal computer with an up to date operating system
  • High School Diploma required
  • Bachelor's degree preferred

We’re committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds, abilities, and perspectives. We look forward to hearing from you.

Application instructions:

Please attach a document to your cover letter that answers the following questions: 

  1. What is your favorite delivery service? Why?
  2. Describe a time that you had difficulty communicating. How did you resolve the issue?
  3. What makes you unique?
  4. Do you have a personal computer and internet access? (yes/no)
  5. Do you have weekend availability? (yes/no/sometimes)
  6. Can you work early mornings? (yes/no/sometimes)
  7. Can you work evenings? (yes/no/sometimes)
  8. Do you live in the New York City Area?
  9. Are you familiar with traffic flow in and out of New York City?

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