Product Operations Manager

About Chorus.ai
At Chorus.ai, we pioneered the Conversation Cloud and are helping top revenue teams understand their business conversations at scale. We use cutting-edge NLP (natural language processing) to identify key indicators within video, audio and text communications to surface opportunities to engage, sell and retain customers more effectively.

We are a fast-growing venture-backed San Francisco, CA-based startup.

  • We have raised over $55M from Emergence Capital, Redpoint Ventures and Georgian Partners.
  • Our customers include Adobe, AdRoll, Outreach, Qualtrics, Gitlab, Procore and many more world-class go-to-market brands.

Product Operations Manager
Location: San Francisco, CA

What You'll Do

  • Collaborate with product, engineering, design, and go-to-market teams to improve and scale our product development practices
  • Ideate, drive consensus on, and roll out processes and systems that enable products to be shipped consistently at high quality and on time
  • Ensure that projects remain on track by facilitating sprint planning and execution
  • Plan, coordinate, and drive discipline around processes for external betas, releases and enterprise deployments
  • Work with product management to track KPIs and measure progress against goals
  • Analyze user interaction data, identify opportunities to improve user experience and surface to the team for discussion
  • Build and maintain a cross-functional knowledge base on team learnings about user pain points, customer needs, and best practices
  • Compile and share feedback on our product 

About You

You will be a good fit for this role, if:
  • You are process-driven and have a passion for operational excellence
  • You are a structured thinker and thrive in designing systems that work
  • You have experience working with agile development teams and practices
  • “Organized” and “disciplined” are some of the top adjectives people use to describe you
  • You have strong verbal and written communication skills with a talent for precise articulation of operational challenges and potential solutions
  • You can turn partial, conflicting, or ambiguous inputs into solid action plans
  • You have an entrepreneurial mindset, excited to take on new challenges
  • You operate with a service mentality to the teams you work with, but do not hesitate to enforce processes that may create friction in the short term but drive better outcomes
  • “Will this scale?” and “How can I reduce manual effort?” are questions you ask every day
  • You are familiar with user data, with a solid understanding of segments and funnels
  • You are skilled working with spreadsheets as well as SQL
  • Experience with product analytics tools (Mode, Amplitude) a plus
  • Experience with Gitlab a plus
  • Scrum master and/or technical project management experience a plus

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