Receptionist

As the Receptionist (internally, Supporter Experience Associate), you will be the keeper of first impressions at charity: water. You’ll answer the main phone line, triage calls, greet guests, and answer all incoming emails and questions about our work. You’ll support the Supporter Experience Manager in maintaining dynamic relationships with our supporters and volunteers.
 
RESPONSIBILITIES
  • Own the reception experience. Be ready and prepared to answer every call and greet every guest that comes our way during office hours.
  • Build relationships with each department and work cross-functionally to keep up to speed on charity: water’s work so you can handle questions from anyone.
  • Own our customer service channels and provide excellent customer service to our donors both online and over the phone. 
  • Schedule all office tours.
  • Assist the Supporter Experience Manager in developing and maintaining relationships with our volunteers, campaigners and monthly donors. 

MUST­-HAVES
  • At least 1+ years as a receptionist or in a similar role in a fast­-paced office environment.
  • Customer service wizard - helping people is your thing.
  • Acute attention to detail and proven track record of creating systems and processes for efficiency.
  • Proficiency working with Mac products and Google applications.
  • Experience with Zendesk or other customer service software is a plus.
 
SKILLS
You were born a people person.
You enjoy interacting with people ­­over the phone, in person or through emails. You’re welcoming and more than willing to help someone find their way around charity: water.
 
You're a communication ace.
You have amazing written and verbal communication skills and you’re able to communicate complicated ideas in a concise way. You take your role seriously, knowing that someone’s experience with charity: water can start ­- or end ­-­ with you. 

You’re a Positive Polly.
You have the ability to handle hard situations with grace and patience. You know how to turn anyone’s bad day into a good one. You firmly believe that there are solutions to every problem and you remain positive in any situation.
 
You’re a problem solver.
If a supporter calls in with a problem, you make it a top priority to help them resolve it. You always put our supporters first and take pride in providing excellent customer service. You keep your cool under pressure and know how to prioritize and when you need help, you let fellow staff members know.
 
You're trustworthy and professional.
You've proven you're equipped to handle and maintain confidential information. You're set on learning all the ins and outs of the org so that you can handle any question that comes your way.
 
LOCATION
This opportunity is for those located in (or willing to relocate to) the NYC area only.

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