User Researcher

 
Title: User Researcher 
Practice: Research 
Reports to: Principal of Research 
FLSA: Exempt 
 
Why ChaiOne? 
ChaiOne is a tight-knit bunch of creative, curious, and passionate people.  Here are a few reasons that we think you'd love it here: 
  • You’ll work with some of the world’s largest energy & industrial companies.
  • You'll solve challenging, meaningful problems worth solving.
  • You’ll explore cutting edge technology, and harness its power to transform the way businesses operate.
Role Summary 
The User Researcher is responsible for working closely with designers, other researchers, project managers, and engineers to create client solutions that meld business objectives, design principles, and continuous user research into a compelling user experience. 
 
Essential Duties and Responsibilities 
  • Execute various research strategies outlined in project SOWs; produce Discovery and usability reports to ChaiOne standards, with guidance that has been documented, communicated, and trained. 
  • Reports contain data from: 
        Interviews 
             Observations 
             Surveys 
             Usability Testing 
  • Work within highly effective Research & Design teams to deliver Discovery and usability reports: 
         On time
         Within project parameters
         Up to ChaiOne standards
         To internal and external stakeholders’ satisfaction 
  • Create and maintain rapport with internal project teams, as well as research participants 
  • Demonstrate Subject Matter Expertise on all project data in all communication to internal and external project stakeholders 
  • Must be willing and available to work on local client sites as required. 
 
Competencies 
  • At least a MA/MS in Human Factors, Human-Computer Interaction, Psychology, or related field 
         Knowledge of:
              Quantitative and qualitative research methods
              Quantitative and qualitative analysis methods
  •  Fundamental understanding and uses of: 
          Personas
          Task flows
          Experience maps
          Baselines and benchmarks
          Affinity diagrams
  • Exposure to usability testing and heuristic evaluations 
  • Online Survey Tools (at least one of the following) 
          Survey Monkey
          Survey Gizmo
          Qualtrics 
  • Competence in Excel: 
         Tables & managing data 
         Linking worksheets 
         Pivot tables 
         Formulas 
         Absolute & relative references 
         Graphs 
  • Written Research Reports 
  • Presentation Skills 
  • Strong communication and consulting skills 
  • Demonstrated ability to work well independently as well as collaboratively 
  • ChaiOne Tool Stack (a plus) 
             Slack
             Google Sheets
             Basecamp
             Dropbox
             Confluence
            JIRA 
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
 

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