ABOUT US
Ceterus is here to empower small business entrepreneurs. Our focus on driving small business success pairs a rich understanding of accounting and financial analysis with an emphasis on development of user-friendly, sophisticated technology.
Our core values and the diverse makeup of our world class team drive our organization forward.
JOB SUMMARY
Ceterus is seeking an ambitious and dynamic individual to join our team as Account Manager. The successful candidate will serve as the point of contact for all matters specific to your customers while providing outstanding proactive support and service. The individual will be responsible for generating sales among our current customer accounts and build strong, long-lasting customer relationships. In addition will ensure the timely and successful delivery of our services according to the customer needs. Collaboration with the sales team will be essential for leading growth opportunities.
What you’ll do:
● Generate sales among current customer accounts (upselling)
● Operate as the point of contact for assigned customers
● Develop and maintain long-term relationships with customer accounts
● Manage client expectations and ensure clients receive the requested products and services timely
● Communicate client needs and demands to the appropriate teams for resolution
● Forecast and track client account metrics
● Manage projects within client relationships, working to carry out customer goals while meeting company goals
● At times, assist with customer issue escalations
● Collaborate with sales team to reach prospective clients
REQUIREMENTS
What we’re looking for:
● 2-3 years of account management or other relevant experience
● Experience in delivering customer-focused solutions based on customer needs
● Ability to manage multiple projects at a time while paying strict attention to details
● Excellent presentation, negotiation and listening skills
● Ability to communicate, present, and influence credibly and effectively at all levels of the organization
● Passionate about the customer experience and how it impacts the business
● Ability to thrive in a dynamic, fast-paced work environment
● Strong organization, multi-tasking and time management skills
EDUCATION & EXPERIENCE
● Bachelor’s degree in a related field
● Previous SaaS experience preferred
● Experience with Salesforce preferred
BENEFITS
How We Take Care of Our People
Without our team members, our mission would simply be an idea. We recognize and value this contribution, and believe in showing our appreciation to our growing Charleston team.
Top-Notch Medical Benefits:
Including industry-leading medical, dental, and vision plans -- and many more benefits that allow our team members to prosper.
Employee Stock Options:
Do you work better with a little skin in the game? Us too. To that end, we offer competitive options for our team members.
An Environment that Works:
We believe every way we can empower our team members to succeed allows us to better serve our customers and our mission. Enter our next-generation, casual workspace.
Let’s Get Social:
We believe a close team is a strong team, so bringing our people together to celebrate and socialize is important to us.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Ceterus recognizes the value of diversity and inclusion in our workplace. We are committed to equal opportunity and believe that inclusivity benefits us all. We actively seek and consider all qualified employment applications without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, sexual preference,
partnership status, gender identity, pregnancy, childbirth, or related medical conditions and protected veteran status, status of participation in the U.S. Armed Services, or any other status protected by federal, state or local law.
Individuals who hold legal work authorization applicable to employment in the United States will be considered without regard to citizenship/alienage. Ceterus is an Equal Opportunity Employer, an e-Verify Employer and committed to Affirmative Action.
Ceterus encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.
Applicants requiring assistance with the on-line application system may contact us at hr@ceterus.com. Please be sure to note your requested accommodation, name, and preferred method of contact. This email is used for accessibility accommodations only and general application submissions will not be considered.