Customer Care Specialist

  • $15.00 - $18.00/hour
  • Care.Club
    Charlotte, NC - 28203

    RELATIONSHIP. SERVICE. CARING. PATIENCE. KINDNESS.
    Do these words speak to you? If you genuinely love people, have a servant’s mentality, and want to positively impact lives, read on! 

    Our growing business is looking for a Customer Care Representative with an emphasis on "CARE". You must be willing to withstand and welcome growth and change. 

    ROLE:
    • Customer Care Specialist
    • Our Hours are 8 am to 9 pm EST
      • Full-time, Quarter-time, Part-time Available

    REQUIREMENTS:
    • Bachelors Degree or equivalent.
    • At least 1-2 years of experience in a high-volume, customer-service role
    • Experience in caregiving a plus
    • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
    • Proficiency with computers, especially with CRM software, and strong typing skills.
    • Ability to ask prying questions and diffuse tense situations.
    • Understanding of company products, services, and policies.
    • Must submit two references.

    RESPONSIBILITIES:
    • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call center team members based on trust and reliability.
    • Utilizing software, databases, scripts, and tools appropriately.
    • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
    • Making sales or recommendations for products or services that may better suit customer needs.
    • Taking part in training and other learning opportunities to expand knowledge of the company and position.
    • Adhering to all company policies and procedures.

    COMPENSATION & PERKS:
    • $15-$18 / hour 
    • Monthly Healthcare Stipend ($200) - Full-time
    • Monthly Massages
    • Employee Discounts
    • Free Parking

    About Us
    We’re Care.Club, an online retailer of incontinence and healthcare supplies aimed at making the caregiver’s job easier. We have a hands-on relationship with our customers, who trust us to deliver prompt and reliable service. Our #1 goal is to help caregivers provide better care to their loved ones while making their lives easier.

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